Shelby Randle
Lithopolis
Summary
Dynamic manager with a proven track record at Roosters Restaurant, excelling in team leadership and customer service. Enhanced operational efficiency through effective training and conflict resolution, fostering a motivated workforce. Skilled in decision-making and relationship building, consistently achieving high customer satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
Manager
Roosters Restaurant
Columbus Ohio
05.2017 - Current
- Oversaw daily operations, ensuring high-quality service and customer satisfaction.
- Trained and mentored staff to enhance performance and maintain operational standards.
- Collaborated with kitchen team to streamline food preparation processes for efficiency.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Cosmetologist
Salon Lofts
Columbus Ohio
02.2020 - 12.2023
- Delivered exceptional haircuts and styling services, enhancing client satisfaction and loyalty.
- Specialized in color treatments, ensuring vibrant results and adherence to industry standards.
- Maintained cleanliness and organization of workstations, promoting a safe and welcoming environment.
- Educated clients on hair care products and techniques, fostering long-term relationships and repeat business.
Education
Advanced Cosmetologist - Cosmetology
Salon Institute
Lewis Center, OH06.2021
High School Diploma -
Grove City
Grove City, OH06.2017
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Goal setting
- Relationship building
Timeline
Cosmetologist
Salon Lofts
02.2020 - 12.2023
Manager
Roosters Restaurant
05.2017 - Current
Advanced Cosmetologist - Cosmetology
Salon Institute
High School Diploma -
Grove City