Shelby Renee Nau
Katy
Summary
High level of customer service; self-starter; needs little to no direction; independent, yet a team player; proficient in Word, Excel, Outlook and volunteers time at non-profit organizations. Baseline knowledge of community standards with solid background in delivering high-quality customer service and resolving issues efficiently. Successfully guides clients through processes while ensuring their complete satisfaction. Fosters strong client relationships and team collaboration.
Overview
6
6
years of professional experience
Work History
Service Advisor
WESTSIDE CHEVROLET
07.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Service Advisor
Brandon Auto Repair & Diesel Service
01.2023 - 06.2024
- Acted as shop manager when the manager was out (i.e. resolved customer concerns/complaints, payroll, ordered parts, invoiced vendors, etc.)
- Opened the secondary shop, installed computer system, ordered product/materials, organized office supplies
- Secured our clients approval to perform the work as a result of the diagnosis
- Informed customers of warranty and recall opportunities, available service specials, completion times, and service expenses
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment
Manufacturing Technician
Intel Corporation
02.2022 - 09.2022
- Collected and evaluated operating data to conduct online equipment adjustment and ensure process optimization
- Responsible for running lots in a qualitative way, preventive maintenance, troubleshooting, spares, sustaining and improvement processes, troubleshooting nonstandard events in the production line, and reviewing technological health and stability
- Participated in safety forums and Emergency Response Team as required
- Maintained a safe work environment by enforcing safety protocols and conducting routine inspections.
- Troubleshot equipment issues, minimizing downtime and keeping production on track to meet deadlines.
- Recorded and documented all maintenance activities in accordance with company policies and procedures.
Quick lube service advisor
Freeway Chevrolet
07.2019 - 02.2022
- Greeted customers and evaluated their automotive service needs
- Offered additional automotive services based on manufacturer recommendations
- Performed oil & lube vehicle services as assigned by management including tire rotation, multi-point inspections, and changing automotive fluids
- Performed additional duties as assigned by Management
- Maintained a clean and safe work environment
- Cashier
Education
Certification - Service Advisor Program
Sales Fix Academy
08.2023
High School Diploma -
Higley High School
Gilbert, AZ05.2017
Skills
- Customer service
- Self-starter
- Independent
- Team player
- Proficient in Word
- Proficient in Excel
- Proficient in Outlook
- Volunteering
Timeline
Service Advisor
WESTSIDE CHEVROLET
07.2024 - Current
Service Advisor
Brandon Auto Repair & Diesel Service
01.2023 - 06.2024
Manufacturing Technician
Intel Corporation
02.2022 - 09.2022
Quick lube service advisor
Freeway Chevrolet
07.2019 - 02.2022
High School Diploma -
Higley High School
Certification - Service Advisor Program
Sales Fix Academy
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