Shelby Rodriguez
New Haven,CT
Summary
Flexible medical receptionist known for prioritizing patient care experience and supporting individual needs on personal level. Empathetic liaison between physician and doctor with focus on balancing patient concern with physician caseload. Multitalented, diplomatic communicator of broad-scale announcements to patients with confidence and sensitivity to unique impacts on community members.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
FPIM
06.2022 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Completed clerical duties and tasks for clinic administration.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained patient records in compliance with security regulations.
- Assisted in the preparation of medical records to release to other medical facilities requesting patient history and information.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Analyzed and evaluated training effectiveness and program outcomes.
- Answered phone calls and messages for a 6-physician internal medical facility, scheduling appointments, and handling patient inquiries.
Appointment Scheduler
Southern New England ENT
11.2021 - 06.2022
- Coordinates appointments for patients
- Determining appointment lengths
- Making phone calls to patients regarding their appointments.
- Generated daily reports on the number of booked, canceled, and rescheduled appointments
- Trained and supervised employees on office policies and procedures.
- Increased customer service success rates by quickly resolving issues.
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
- Made an average of 200 outbound and inbound calls per day.
Front Desk Receptionist (temp)
Advanced Cardiovascular Specialists
06.2021 - 11.2021
- Collected room deposits, fees, and payments.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Resolved customer issues quickly and notified the supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Completed all tasks in compliance with company policies and procedures.
Education
A.A.S. degree in Medical Office Assistant -
BRONX COMMUNITY COLLEGE
The Bronx, NY06.2017
High School diploma -
UNIVERSITY HEIGHTS HIGH SCHOOL
The Bronx, NY08.2013
Skills
- Medical Records Management
- Patient Registration
- Front Desk Operations
- Patient callbacks
- Paperwork coordination
- Microsoft Office
- Patient Scheduling
- Telephone Etiquette
- Appointment Scheduling
- Documentation
- Medical Terminology
- Payment Collection
- Insurance Verification
- Billing support
- Mail management
- HIPAA compliance
- Bilingual in Spanish and English
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Receptionist
FPIM
06.2022 - Current
Appointment Scheduler
Southern New England ENT
11.2021 - 06.2022
Front Desk Receptionist (temp)
Advanced Cardiovascular Specialists
06.2021 - 11.2021
A.A.S. degree in Medical Office Assistant -
BRONX COMMUNITY COLLEGE
High School diploma -
UNIVERSITY HEIGHTS HIGH SCHOOL
Similar Profiles
Shelby RodriguezShelby Rodriguez
Medical Receptionist at FPIMMedical Receptionist at FPIM
Lancelot S. JosieLancelot S. Josie
Site Construction Manager at Leo Constructing, LLCSite Construction Manager at Leo Constructing, LLC
Izaiah WalkerIzaiah Walker
Long-Term Substitute Physical Education Teacher at North Haven Public SchoolsLong-Term Substitute Physical Education Teacher at North Haven Public Schools
RAEIGN MCNAIRRAEIGN MCNAIR
Medical Administrative Assistant at Internal Medicine Of Greater New HavenMedical Administrative Assistant at Internal Medicine Of Greater New Haven
Shannon M LeeShannon M Lee
Medical Receptionist at Post Falls Family MedicineMedical Receptionist at Post Falls Family Medicine