Shelby Rolfes

• Directed daily operations ensuring optimal workflow and resource allocation.
• Implemented cost-saving strategies enhancing overall store profitability.
• Mentored management team fostering leadership development and operational excellence.
• Analyzed sales data identifying trends to inform inventory management decisions.
• Developed training programs improving employee performance and customer satisfaction.
• Collaborated with marketing teams executing promotional strategies increasing foot traffic.
• Streamlined processes enhancing efficiency in stock replenishment and merchandising standards.
• Established performance metrics driving accountability and continuous improvement across staff levels.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Formulated policies and procedures to streamline operations.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Managed budget implementations, employee evaluations, and contract details.
• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
• Lead the store through a fast tracked store closure

• As the Assistant Manager Talent delivering a high performing team by networking and hiring top talent, working closely with new hires through their team onboarding experience and training shifts. Leading by our words to live by and our selling model, to deliver high performance in sales and card. Effective scheduling and scheduling top performers to help us reach our goals. Top performer in core leading segments. Over 11 years of experience. Dedicated to the core of what’s right for my store and team.
• In 2023 ran the store for 4 months in Q3 & Q4, making goals every month and finishing 2nd in the district for Black Friday.

• A dedicated assistant store manager that has driven results in sales and performance. Networking and recruiting for top talent. Planning and executing all floor sets, coaches team on visual and merchandise standards, running the store on critical days and delivering +10 results. Making monthly manager and weekly associates schedules. Making a monthly action plan and weekly action plan that is sent to the DM. Works closely with other managers to develop our team, that leads up to making sales goals.

• Managed monthly and weekly store operational tasks
• Hired and trained associates on our strong core values
• Networking and recruiting
• Styled outfits for our vips
• Organized and held monthly store events that we had with the community
• Worked with my team to deliver top results
• Delivered in the top 5 of stores for 6 months
• Traveled to help oversee, other stores out of town.
• Worked closely with store manager, on decisions to help support the business
• Planned and executed all floorsets and lead the team through all visual & merchandise standard

• Answering the phone, faxing client information to them, typing spec sheets on word and excel. Invoice booking.

Achieved exceptional sales results through consistent performance. Supported recruitment efforts for top talent and provided training on customer service excellence. Assisted store manager in addressing business operations effectively. Offered assistance to other stores as needed and contributed to opening a new location in a different state. Reduced annual shrinkage by one percentage point.