Shelby Ross
Rancho Cucamonga,California
Summary
Developed strong analytical and technical skills in fast-paced medical environment, ready to transition into new field. Adept at handling complex equipment and ensuring accurate data collection. Seeking to apply transferrable skills in diagnostic precision and patient care to new professional challenge.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sprouts Farmers Market
08.2025 - Current
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction levels.
- Processed transactions accurately while maintaining a balanced cash drawer.
- Cross-trained and provided backup support for organizational leadership.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Guided customers regarding supplements, vitamin, and dietary choices.
Restaurant Hostess
Kings Seafood
03.2025 - 08.2025
- Greeted and seated guests, ensuring positive first impressions and efficient table turnover.
- Managed reservation system, optimizing seating arrangements to enhance guest flow and satisfaction.
- Collaborated with servers and kitchen staff to coordinate timely service and guest needs.
- Handled guest inquiries and concerns, resolving issues promptly to maintain a welcoming atmosphere.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Electrocardiograph Technician
St Tammany Parish Hospital
11.2024 - 02.2025
- Administered electrocardiograms to assess cardiac health and detect abnormalities.
- Assisted in preparing patients for procedures, ensuring comfort and understanding of the process.
- Maintained accurate records of test results and patient information for clinical evaluation.
- Operated ECG machines, adhering to safety protocols and manufacturer guidelines.
- Maintained strict adherence to HIPAA regulations, safeguarding patient privacy and confidentiality at all times.
- Educated patients on procedure expectations and post-test instructions for improved compliance.
Caregiver
Families Choices Home Care
03.2022 - 10.2024
- Provided compassionate personal care, assisting clients with daily living activities and hygiene needs.
- Administered medication and monitored client health status, ensuring adherence to care plans.
- Maintained accurate documentation of client progress and communicated changes to healthcare professionals.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Education
Nursing
Chaffey College
Rancho Cucamonga, CA12-2026
High School Diploma -
Bishop Amat Memorial High School
La Puente, CA05-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Professional telephone demeanor
- Appointment scheduling
- Conflict resolution
- Documentation
- Patient Care
Certification
- Pharmacy Technician, Basset Adult School, August 2025 - December 2025
- Certified Electrocardiograph Technician, McKallen Medical Training Center, October 2024- November 2024
- CPR Certified
- BLS Certified
- OSHA Certification - In Progress
Timeline
Customer Service Representative
Sprouts Farmers Market
08.2025 - Current
Restaurant Hostess
Kings Seafood
03.2025 - 08.2025
Electrocardiograph Technician
St Tammany Parish Hospital
11.2024 - 02.2025
Caregiver
Families Choices Home Care
03.2022 - 10.2024
Nursing
Chaffey College
High School Diploma -
Bishop Amat Memorial High School