Shelby Salinas
Forney,Texas
Summary
Highly motivated self-starter who enjoys the challenge of a busy demanding work environment with 9+ years of experience in retail and the automotive industry. Proficient in recruiting and training employees, assigning tasks, setting monthly and annual sales targets, taking disciplinary actions when needed, and motivating personnel. Adept at delivering exceptional leadership and guidance to cross functional staff with keen focus on building high-performing teams and exceeding sales targets.
Overview
12
12
years of professional experience
Work History
Finance Manager
Greenville Chrysler Dodge Jeep Ram
06.2018 - 12.2023
- Offer vehicle financing and provide each customer with a thorough explanation of aftermarket products and vehicle service contracts.
- Process financing and leasing deals and securing the approval through financial sources.
- Maintain good relationships with all lenders to secure the most competitive interest rates and program.
- Comply with all federal, state, and local regulations.
- Handle funding on each contract to ensure payment from each lender.
Hyundai New Car Director
RANDALL NOE AUTO GROUP
01.2016 - 05.2018
- Oversee the implementation of business development strategies including marketing plans, marketing pieces, events, and follow up procedures to achieve desired output.
- Cooperate with robust teams to manage new vehicle sales department.
- Develop policies and procedures for the sales team and implement weekly sales training to increase KPI (Key Performance Indicator).
- Develop dynamic techniques to create effective automotive sales team through strategic recruiting and training process according to standard policies and procedures.
- Deliver exceptional support to clients in vehicle selection according to their desire to ensure client satisfaction and retention.
- Handled and facilitated all dealer trades and purchases Ground and coordinate all lease returns.
Sales Manager
DCJR
10.2014 - 01.2016
- Oversee the implementation of business development strategies including marketing plans, marketing pieces, events, and follow up procedures to achieve desired output.
- Cooperate with robust teams to manage new vehicle sales department.
Internet Sales Manager
Randall Noe Auto Group
10.2013 - 10.2014
- Facilitate sales by gaining an agreement between the customer and dealership.
- Handle all customer inquiries and resolve vehicle issues in a timely manner.
- Use CRM software to follow up with all online inquiries regarding new car sale.
- Effectively close auto sales by using a 'team approach' to generate growth in revenue for both the department and dealership.
- Responded to over 500 emails monthly
- Handled inbound calls
- Maintained good customer relations throughout purchase process and follow up
Internet Sales
Randall Noe Auto Group
01.2012 - 10.2013
- Follow up with all sales inquiries for all departments including, Ford, DCJR, and Hyundai.
- Answered all inbound sales calls.
- Set and confirmed all appointments.
- Held accountable for 150+ leads monthly.
- Responded to all inbound emails
- Maintained good customer relations throughout purchase process and follow up
Education
Business Administration
Trinity Valley Community College
Terrell, TX03.2017
High School Diploma - undefined
Scurry Rosser High School
Scurry, TX05.2010
Skills
- Hyundai Certified
- FCA Certified
- ADP CRM
- Elead CRM
- Hyundai Dealer
- Dealer Connect
- Vauto/Conquest
- FMC Dealer
- Hyundai Dealer Access
- Hyundai Dealer Direct
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Areas of Expertise
- Strategic Sales Planning
- Customer Satisfaction & Retention
- Key Accounts Growth Revenue Growth & Optimization
- KPI’s Development & Management
- Policies & Procedures Execution Complex Negotiation
- Sales Training & Development
- Relationship Building
Timeline
Finance Manager
Greenville Chrysler Dodge Jeep Ram
06.2018 - 12.2023
Hyundai New Car Director
RANDALL NOE AUTO GROUP
01.2016 - 05.2018
Sales Manager
DCJR
10.2014 - 01.2016
Internet Sales Manager
Randall Noe Auto Group
10.2013 - 10.2014
Internet Sales
Randall Noe Auto Group
01.2012 - 10.2013
Business Administration
Trinity Valley Community College
High School Diploma - undefined
Scurry Rosser High School