Shelby Samuels
Eureka,KS
Summary
Dynamic manager with a proven track record at SDI/BBR, excelling in team leadership and customer service. Enhanced operational efficiency through strategic process improvements and conflict resolution. Skilled in policy implementation and time management, fostering a culture of excellence that boosted employee engagement and satisfaction.
Overview
2027
2027
years of professional experience
Work History
Manager
SDI/BBR Sonic
Eureka Ks
06.2023 - 03.2026
- Oversaw daily operations to ensure compliance with company standards and regulatory requirements.
- Implemented process improvements that enhanced workflow efficiency and reduced operational delays.
- Mentored team members on best practices and procedures, fostering a culture of continuous improvement.
- Analyzed performance metrics to identify areas for enhancement and streamline operations effectively.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Sever/ Server Manager
The Barn
Topeka Ks
2022 - 2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Leasing Manager
Eucalyptus Real Estate
Topeka, KS
01.2021 - 05.2022
- Managed leasing operations to maximize occupancy rates and streamline tenant onboarding processes.
- Developed and implemented marketing strategies to attract prospective tenants and enhance property visibility.
- Conducted property tours and facilitated lease negotiations, ensuring compliance with legal and company standards.
- Collaborated with maintenance teams to address tenant concerns promptly, enhancing resident satisfaction levels.
- Trained and mentored junior leasing staff, fostering a collaborative team environment focused on performance excellence.
- Oversaw reporting processes related to leasing activities, ensuring accuracy and timely dissemination of information.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Established key relationships with potential leasers and renters.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Oversaw daily operations to ensure compliance with company standards and regulatory requirements.
Lead Sales Associate
Dollar General Store
Topeka, KS
01.2019 - 2021
- Supervised daily operations, ensuring efficient workflow and high-quality customer service.
- Trained new sales associates on store policies, procedures, and product knowledge.
- Managed inventory levels, performing regular stock checks to maintain optimal supplies.
- Assisted customers in product selection, enhancing shopping experience through knowledgeable guidance.
- Implemented promotional displays to increase product visibility and drive sales growth.
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
Store Manager
Haag Oil
Topeka, KS
2017 - 2019
- Oversaw daily store operations, ensuring compliance with safety and operational standards.
- Managed inventory levels, optimizing stock availability and reducing waste.
- Trained and mentored staff on customer service protocols and product knowledge.
- Implemented visual merchandising strategies to enhance product visibility and sales.
- Coordinated staff schedules to align coverage with peak shopping hours.
- Addressed customer inquiries and resolved issues to maintain satisfaction levels.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
High School Diploma -
Eureka Jr/Sr High School
Eureka Ks2010
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Shift scheduling
- Policy implementation
- Conflict resolution
- Schedule preparation
Timeline
Manager
SDI/BBR Sonic
06.2023 - 03.2026
Leasing Manager
Eucalyptus Real Estate
01.2021 - 05.2022
Lead Sales Associate
Dollar General Store
01.2019 - 2021
Sever/ Server Manager
The Barn
2022 - 2023
Store Manager
Haag Oil
2017 - 2019
High School Diploma -
Eureka Jr/Sr High School