Shelby Scalzo
Trego,WI
Overview
30
30
years of professional experience
Work History
Office Assitant
TJ Electric
Spooner WI
05.2023 - 02.2024
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Communicated with electricians the needs of customers
PATIENT FINANCIAL COUNSELOR & REVENUE SPECIALIST
Hayward Area Memorial Hospital
01.2020 - 01.2023
- Assisted patients in completing financial assistant forms
- Tracked bankruptcy accounts and insurance coverage
- Discussed and explained payment options with all patients
- Communicated with insurance companies to successfully complete billing process.
PATIENT ACCESS REPRESENTATIVE LEAD
Hayward Area Memorial Hospital
01.2017 - 01.2020
- Created schedules for all access representative employees
- Monitored registration audits for quality assurance
- Trained all new staff in proper registration procedures, rules, and Epic software
- Designed and created patient registration process for new orthopedic department
- Coordinated with all hospital departments to ensure correct patient flow.
PATIENT ACCESS REPRESENTATIVE
Hayward Area Memorial Hospital
01.1994 - 01.2017
- Verified schedules for all departments to ensure proper scheduling of appointments
- Answered and directed all incoming and outgoing phone calls in a timely manner
- Registered all patients presenting to Emergency and outpatient departments.
Education
ADMINISTRATIVE ASSISTANT COURSES -
Wisconsin Indianhead Technical College
12.1993
Skills
- Epic Softwares
- Microsoft office and data entry
- Attention to Detail
- Inbound and Outbound Calls
- Organization
- Customer Service
- Active Listening
- Empathy
References
- Sheila Itzen, 715-558-6104, Lead Business Analyst GainWell Technology(Medicaid Account)
- James Meister, 715-520-3727, Owner Meister & Meister Tax and Accounting
- Trisha Saletri, 715-520-0401, Zoning Administrative Assistant Washburn County
- Stephanie Erickson 715-416-1909, Owner Empower Physical Therapy
Timeline
Office Assitant
TJ Electric
05.2023 - 02.2024
PATIENT FINANCIAL COUNSELOR & REVENUE SPECIALIST
Hayward Area Memorial Hospital
01.2020 - 01.2023
PATIENT ACCESS REPRESENTATIVE LEAD
Hayward Area Memorial Hospital
01.2017 - 01.2020
PATIENT ACCESS REPRESENTATIVE
Hayward Area Memorial Hospital
01.1994 - 01.2017
ADMINISTRATIVE ASSISTANT COURSES -
Wisconsin Indianhead Technical College