Shelby Schwaiger
Cullman
Summary
Dynamic licensed cosmetologist with a proven track record at Kaari, Salon Luxe, Indistry Salon, Haven, Great Clip, excelling in personalized consultations and advanced hair coloring techniques. Renowned for building strong client relationships and enhancing satisfaction through exceptional service and product knowledge. Committed to continuous education and trend awareness, driving salon revenue through effective upselling and marketing strategies.
Overview
10
10
years of professional experience
Work History
Cosmetologist
Joanna Ellard
Cullman, AL
01.2016 - Current
- Provided personalized hair and skincare consultations to enhance client satisfaction.
- Applied advanced coloring techniques to achieve desired results for diverse clientele.
- Managed appointment scheduling and client records to ensure efficient service delivery.
- Educated clients on product usage and maintenance for optimal hair health.
- Implemented sanitation procedures to maintain a clean and safe working environment.
- Developed strong relationships with repeat clients to foster loyalty and retention.
- Stayed current with industry trends and techniques through continuous education opportunities.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Answered phone calls and emails to schedule client appointments.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Implemented creative marketing strategies that attracted new clients while retaining existing ones.
- Used social media platforms to promote salon and services.
- Styled hair, makeup and nails for customers for special events and occasions.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Maintained regular client list and successfully handled walk-in customers.
- Developed loyal following of clients by providing high-quality services.
Education
High School Diploma -
Paul Mitchell The School
Huntsville, Al 11.2015
Skills
- Social skills
- Friendly communication
- Active listening
- Licensed cosmetologist
- Scheduling appointments
- Clear communication
- Hair styling
- Men and women haircuts
- Customer consultation
- Professionalism and ethics
- Sanitation practices
- Client consultations
- Product knowledge
- Social media promotion
- Hair coloring and highlighting
- Client education
- Client consultation
- Decision-making
- Continuing education
- Trend awareness
- Hair conditioning and styling
- Relationship building
- Sales and upselling
- Reflective listening
- Relationship building and management
- Product and service explanations
- Sanitation maintenance
- Workspace organization
- Tool, equipment, and surface sanitizing
Timeline
Cosmetologist
Joanna Ellard
01.2016 - Current
High School Diploma -
Paul Mitchell The School