Shelby Scott
Nashville,TN
Summary
Results-driven Business Analyst skilled in data analysis and business process improvement. Proven ability to gather requirements, streamline operations, and enhance stakeholder collaboration to deliver impactful project outcomes.
Overview
1
1
year of professional experience
Work History
Business Analyst
State of Tennessee
Nashville, Tennessee
07.2025 - Current
- Collaborated with stakeholders to gather requirements for various projects.
- Documented business processes to enhance operational efficiency across departments.
- Assisted in developing reports and presentations for management review meetings.
- Conducted research on industry standards to inform policy recommendations.
- Supported project teams by maintaining project documentation and timelines.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Summarized findings from stakeholder meetings and workshops in comprehensive documentation.
- Identified gaps between current and desired future state operations to inform improvement initiatives.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Gathered feedback from end users regarding usability issues related to applications or systems.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Evaluated business processes for improvement opportunities through automation or streamlining.
- Conducted interviews with subject matter experts to gather information on existing systems and procedures.
- Translated user needs into actionable items that could be addressed by IT teams.
- Assisted in developing training materials for internal staff on new products or services.
- Presented complex technical concepts in clear manner suitable for non-technical audiences.
- Assessed potential risks, identified risk mitigation strategies, and implemented risk control measures.
- Identified or monitored current and potential customers using business intelligence tools.
- Identified needs of customers promptly and efficiently.
- Created detailed functional specifications to guide project development.
- Worked closely with clients, technicians, and managerial staff to provide operational support and project updates.
- Defined business requirements and reported them back to stakeholders.
- Aligned business strategies and objectives with the capabilities and constraints of business IT systems.
- Managed and led meetings and workshops with multiple departments to solidify requirements.
- Managed requirements traceability information and tracked requirements status throughout the project.
Technology Specialist
Advizex
Nashville, Tennessee
07.2025 - Current
- Collaborated with team members to streamline support processes, improving response times and user satisfaction.
- Educated users on best practices for technology use and maintenance.
- Monitored system performance and identified areas of improvement to optimize technology support.
- Documented user interactions and technical solutions to enhance knowledge base for future reference.
- Created detailed documentation of processes and procedures related to technology support.
- Ensured compliance with established policies and procedures related to IT operations.
- Participated in team meetings to discuss project updates and challenges.
- Updated supervisors and users within support tickets by recording status.
Education
Bachelor of Science - Data Analytics
Western Governors University
Salt Lake City, UT04-2026
Skills
- Requirements gathering
- Data analysis
- Data visualization
- Business process improvement
- Project management
- Risk assessment
- Stakeholder collaboration
Timeline
Business Analyst
State of Tennessee
07.2025 - Current
Technology Specialist
Advizex
07.2025 - Current
Bachelor of Science - Data Analytics
Western Governors University