Kevin Zima
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. I'm ready to help a team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Sales Representative
Wirelesszone
11.2023 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
Sales Specialist
Renewal By Anderson
05.2023 - 10.2023
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Account Representative
LocumTenens.com
06.2019 - 05.2021
- Collaborated with other departments to address customer needs and service requests.
- Analyzed accounts for delinquencies and other ongoing issues.
- Processed client payments and updated accounts.
- Supported customer satisfaction through regular follow-up and communication.
- Negotiated contracts and agreements with clients to achieve favorable terms.
- Implemented customized account plans to meet individual client needs.
District Manager
Verizon Wireless
01.2011 - 06.2019
- Supervised locations to enforce high-quality standards of operation.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Developed sales strategy based on research of consumer buying trends and market conditions.
Education
No Degree - Marketing
Northampton Community College
Bethlehem, PAHigh School Diploma -
Easton Area High School
Easton, PA06.2009
Skills
- Customer Service
- Customer Needs Assessment
- Account Servicing
- Sales Consultation
- Customer Retention
- Sales Development
- Sales Closing
- Revenue Generation
- Staff Training
- Retention Strategies
- Sales Expertise
- Digital Marketing
Timeline
Sales Representative
Wirelesszone
11.2023 - Current
Sales Specialist
Renewal By Anderson
05.2023 - 10.2023
Account Representative
LocumTenens.com
06.2019 - 05.2021
District Manager
Verizon Wireless
01.2011 - 06.2019
No Degree - Marketing
Northampton Community College
High School Diploma -
Easton Area High School