Shelby Serpas
Sugar Land
Summary
Dedicated Secretary with a proven track record at Chandelier Experts, excelling in customer service and organization. Mastered handling sensitive data with utmost confidentiality and enhancing business processes through effective communication. Demonstrated expertise in verbal and written communication, significantly improving client satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Secretary
Chandelier Experts
11.2022 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
High School Diploma -
K-12
Sugar Land, TXSkills
- Customer service
- Verbal and written communication
- Organization
- Phone etiquette
Timeline
Secretary
Chandelier Experts
11.2022 - Current
High School Diploma -
K-12
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