Shelby Severn
Tempe,AZ
Summary
Dynamic bartender and bar supervisor with a proven track record at Castro's Cigar Lounge, enhancing customer satisfaction through innovative cocktail menus and exceptional service. A strong team player, skilled in multitasking and problem-solving, I foster positive relationships with patrons, driving repeat business and boosting sales in high-volume environments.
Overview
5
5
years of professional experience
Work History
Bartender
Phillys Sports Bar & Grill
08.2025 - Current
- Mix and serve cocktails, beer, and wine to enhance customer experience.
- Maintain bar inventory, ensuring stock levels meet demand during peak hours.
- Train new bartenders on drink preparation and service standards for consistency.
- Develop creative cocktail menus that reflect seasonal trends and local tastes.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bar Supervisor
Castro's Cigar Lounge
05.2023 - 08.2025
- Trained staff on cocktail preparation and customer service standards.
- Oversaw inventory management, ensuring optimal stock levels and product quality.
- Streamlined bar operations, enhancing workflow efficiency and reducing wait times.
- Developed training programs for new hires, fostering team cohesion and skill development.
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Completed bar opening and closing procedures.
- Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
- Boosted sales through the development of innovative cocktail menus and promotional events.
- Fostered positive relationships with vendors, negotiating favorable contracts for alcohol supplies and equipment purchases.
Server
Phillys Sports Bar & Grill
03.2021 - 05.2023
- Delivered exceptional customer service in high-volume environment, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to streamline order delivery, enhancing overall dining experience.
- Trained new servers on menu items and service standards, fostering team efficiency and consistency.
- Managed multiple tables simultaneously, prioritizing tasks to maintain service flow during peak hours.
- Resolved guest complaints promptly, demonstrating strong problem-solving skills and commitment to service excellence.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations consistently.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
High School Diploma -
Skyline High School
Mesa05-2020
Bachelor Criminology And Criminal Justice - Criminology
Arizona State University
Tempe, AZ12-2025
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Complex Problem-solving
Timeline
Bartender
Phillys Sports Bar & Grill
08.2025 - Current
Bar Supervisor
Castro's Cigar Lounge
05.2023 - 08.2025
Server
Phillys Sports Bar & Grill
03.2021 - 05.2023
High School Diploma -
Skyline High School
Bachelor Criminology And Criminal Justice - Criminology
Arizona State University