Shelby Sharp
Mandeville,LA
Summary
Dynamic and detail-oriented professional with a proven track record at MMA Law Firm, adept in legal research and client support. Excelled in maintaining confidentiality and enhancing client satisfaction through critical thinking and efficient case management. Skilled in Microsoft Office and scheduling, consistently achieving high levels of accuracy and efficiency in fast-paced environments.
Experienced with legal research, drafting legal documents, and case management. Utilizes organizational skills and attention to detail to ensure accuracy and compliance with legal standards. Knowledge of legal procedures and effective communication skills to support attorneys in achieving favorable outcomes.
Overview
12
12
years of professional experience
Work History
Legal Assistant
MMA Law Firm
07.2023 - 05.2024
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
Office Administrative Assistant
Gerber Collision
07.2016 - 12.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Managed payroll administration accurately ensuring timely processing while adhering to company guidelines.
- Monitored insurance payment trends, identifying potential issues and proactively addressing them to prevent future delays in payments.
- Collaborated with other departments to improve overall company performance and customer experience.
- Worked with customers and insurance companies to obtain payments.
- Checked quality of all work to maintain customer satisfaction.
Office Assistant
Ray Brandt Collision Center
12.2014 - 07.2016
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
- Purchased and maintained office supplies.
Server
Copelands
03.2012 - 10.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ05-2026
Skills
- Fast learner
- Scheduling/Planning
- Microsoft office
- File organization
- Interviewing clients
- Legal research
- Client support
- Confidentiality
- Attention to detail
- Critical thinking
Timeline
Legal Assistant
MMA Law Firm
07.2023 - 05.2024
Office Administrative Assistant
Gerber Collision
07.2016 - 12.2017
Office Assistant
Ray Brandt Collision Center
12.2014 - 07.2016
Server
Copelands
03.2012 - 10.2015
Bachelor of Science - Criminal Justice
University of Phoenix
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