Bianca Davila
Houston,Texas
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Legal Receptionist
PM Law Firm- Personal Injury Firm
09.2023 - 06.2024
- Assisted 50+ client and third party calls on a daily basis
- Directing each call accordingly
- Took detailed messages if employees were not available
- Greeting each guest in a kind and professional manner with notifying the best person to assist in a timely fashion
- Kept the lobby and area cleaned and stocked for guests and closed the office following procedures given to me
- Wrote any checks as directed by case managers/attorneys and noted in client files.
- Trained any incoming call center representatives on procedures
Legal Assistant and Team Lead
MMA Law Firm - Plaintiff Insurance Firm
10.2022 - 09.2023
- Trained and maintained the Hurricane Ian team with procedures corresponding to our assigned attorney’s vision and goals
- Reached weekly goals, presented to the attorney during weekly meetings, along with future objectives of the Hurricane Ian team
- Assisted 200+ clients with questions on their claim, consistent updates, and assisting them with any critical documents’ insurance companies required from them
- Communicated with third party insurance companies and corresponding counsel in order to move our clients claims forward towards resolution.
- Helped any team members with legal software and teaching them new skills to make their daily work life efficient
4/4 Paralegal & Call Center Manager
Mass Tort/ Personal Injury Firm
09.2021 - 09.2022
- Assisted 432 roundup clients on a daily basis via email, text, and phone calls
- Reviewed, and noted medical record and documentation findings such as proof of use, proof of diagnosis, and proof of treatment
- Sent weekly updates to managing attorneys on roundup cases being settled
- Managed Costa Rica Call Center and attended virtual weekly meetings to answer any questions and go over procedures in place
- Successfully Assisted marketing manager with improving client satisfaction reviews by 10%
- Attend law firm software conferences we used in the firm to teach/assist employees on a daily basis
- Created Settlement breakdowns for each client and sent for attorney review on a weekly basis included case expenses, client funding, medical expenses, referring attorney, and attorney fees.
- Kept referring attorneys updates with timeline of where their cases were and the percentage of attorney fees they could expect
Legal Assistant
Mass Tort/ Personal Injury Firm
12.2019 - 09.2021
- Assisted attorneys with new bar applications (20+) and maintaining licenses in each state
- Managed case expenses, travel expenses, and calendars for managing attorney
- Assist paralegals with projects on IVC Filter cases and Hernia Mesh
- Scan in mail such as medical records and label accordingly, and notified the paralegal
- Assist during call projects to obtain records from clients or any additional information the paralegal would need from them.
Intake Specialist
Mass Tort/ Personal Injury Firm
05.2019 - 12.2019
- Call leads given to me by our third party company
- Follow up on leads, via text, email, and phone call
- Guide new clients through the process from any questions of the retainer, what they could expect, and introducing them to the attorney
- Made sure all clients signed were happy and in communication with how their case was progressing
- Sent weekly updates to the attorney on how many clients were being signed and the percentage of leads that were qualifying vs not qualifying based off the firms requirements
- Assisted clients with any payment plans, or additional options if needed to make the process run as smooth as possible for them
Receptionist
Mass Tort/ Personal Injury Firm
02.2019 - 05.2019
- Assisted 100+ calls a day providing status updates left on the client’s file
- Assist clients who walked in provided drinks, directed them to the conference room, and notified the best person to assist them
- Noted down any new updates clients provided to their file and tasked the legal assistant to review for follow up
- Scan in any mail or documents for legal assistants and paralegals, would upload to the clients file and label accordingly
- Take detailed messages and notify the person if not available
- Write out any letters and mail out if instructed by legal assistants/paralegals
Education
High School Diploma -
Johnny Economedes High School
Edinburg, Texas06.2013
Skills
- Smart Advocate
- Medical Records
- Medical Forms
- Adobe Acrobat
- Microsoft Office
- Staff Training
- Call Center Operations
- Bilingual (Spanish)
Languages
Spanish
Professional Working
Timeline
Legal Receptionist
PM Law Firm- Personal Injury Firm
09.2023 - 06.2024
Legal Assistant and Team Lead
MMA Law Firm - Plaintiff Insurance Firm
10.2022 - 09.2023
4/4 Paralegal & Call Center Manager
Mass Tort/ Personal Injury Firm
09.2021 - 09.2022
Legal Assistant
Mass Tort/ Personal Injury Firm
12.2019 - 09.2021
Intake Specialist
Mass Tort/ Personal Injury Firm
05.2019 - 12.2019
Receptionist
Mass Tort/ Personal Injury Firm
02.2019 - 05.2019
High School Diploma -
Johnny Economedes High School
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