Bianca Davila
Houston,Texas
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Legal Receptionist
PM Law Firm- Personal Injury Firm
2023.09 - 2024.06
- Assisted 50+ client and third party calls on a daily basis
- Directing each call accordingly
- Took detailed messages if employees were not available
- Greeting each guest in a kind and professional manner with notifying the best person to assist in a timely fashion
- Kept the lobby and area cleaned and stocked for guests and closed the office following procedures given to me
- Wrote any checks as directed by case managers/attorneys and noted in client files.
- Trained any incoming call center representatives on procedures
Legal Assistant and Team Lead
MMA Law Firm - Plaintiff Insurance Firm
2022.10 - 2023.09
- Trained and maintained the Hurricane Ian team with procedures corresponding to our assigned attorney’s vision and goals
- Reached weekly goals, presented to the attorney during weekly meetings, along with future objectives of the Hurricane Ian team
- Assisted 200+ clients with questions on their claim, consistent updates, and assisting them with any critical documents’ insurance companies required from them
- Communicated with third party insurance companies and corresponding counsel in order to move our clients claims forward towards resolution.
- Helped any team members with legal software and teaching them new skills to make their daily work life efficient
4/4 Paralegal & Call Center Manager
Mass Tort/ Personal Injury Firm
2021.09 - 2022.09
- Assisted 432 roundup clients on a daily basis via email, text, and phone calls
- Reviewed, and noted medical record and documentation findings such as proof of use, proof of diagnosis, and proof of treatment
- Sent weekly updates to managing attorneys on roundup cases being settled
- Managed Costa Rica Call Center and attended virtual weekly meetings to answer any questions and go over procedures in place
- Successfully Assisted marketing manager with improving client satisfaction reviews by 10%
- Attend law firm software conferences we used in the firm to teach/assist employees on a daily basis
- Created Settlement breakdowns for each client and sent for attorney review on a weekly basis included case expenses, client funding, medical expenses, referring attorney, and attorney fees.
- Kept referring attorneys updates with timeline of where their cases were and the percentage of attorney fees they could expect
Legal Assistant
Mass Tort/ Personal Injury Firm
2019.12 - 2021.09
- Assisted attorneys with new bar applications (20+) and maintaining licenses in each state
- Managed case expenses, travel expenses, and calendars for managing attorney
- Assist paralegals with projects on IVC Filter cases and Hernia Mesh
- Scan in mail such as medical records and label accordingly, and notified the paralegal
- Assist during call projects to obtain records from clients or any additional information the paralegal would need from them.
Intake Specialist
Mass Tort/ Personal Injury Firm
2019.05 - 2019.12
- Call leads given to me by our third party company
- Follow up on leads, via text, email, and phone call
- Guide new clients through the process from any questions of the retainer, what they could expect, and introducing them to the attorney
- Made sure all clients signed were happy and in communication with how their case was progressing
- Sent weekly updates to the attorney on how many clients were being signed and the percentage of leads that were qualifying vs not qualifying based off the firms requirements
- Assisted clients with any payment plans, or additional options if needed to make the process run as smooth as possible for them
Receptionist
Mass Tort/ Personal Injury Firm
2019.02 - 2019.05
- Assisted 100+ calls a day providing status updates left on the client’s file
- Assist clients who walked in provided drinks, directed them to the conference room, and notified the best person to assist them
- Noted down any new updates clients provided to their file and tasked the legal assistant to review for follow up
- Scan in any mail or documents for legal assistants and paralegals, would upload to the clients file and label accordingly
- Take detailed messages and notify the person if not available
- Write out any letters and mail out if instructed by legal assistants/paralegals
Education
High School Diploma -
Johnny Economedes High School
Edinburg, Texas06.2013
Skills
- Smart Advocate
- Medical Records
- Medical Forms
- Adobe Acrobat
- Microsoft Office
- Staff Training
- Call Center Operations
- Bilingual (Spanish)
Languages
Spanish
Professional Working
Timeline
Legal Receptionist
PM Law Firm- Personal Injury Firm
2023.09 - 2024.06
Legal Assistant and Team Lead
MMA Law Firm - Plaintiff Insurance Firm
2022.10 - 2023.09
4/4 Paralegal & Call Center Manager
Mass Tort/ Personal Injury Firm
2021.09 - 2022.09
Legal Assistant
Mass Tort/ Personal Injury Firm
2019.12 - 2021.09
Intake Specialist
Mass Tort/ Personal Injury Firm
2019.05 - 2019.12
Receptionist
Mass Tort/ Personal Injury Firm
2019.02 - 2019.05
High School Diploma -
Johnny Economedes High School
Similar Profiles
LINETTE BONET MARTINEZ, ESQ.LINETTE BONET MARTINEZ, ESQ.
Paralegal at Personal Injury Law Firm - Patiño Law FirmParalegal at Personal Injury Law Firm - Patiño Law Firm
Andrea Valdes GranadoAndrea Valdes Granado
Case Processor at Michael A. Ruiz P. A. Personal Injury Law FirmCase Processor at Michael A. Ruiz P. A. Personal Injury Law Firm
Felicia HurtFelicia Hurt
Operations Manager at Uvalle Person Injury Law FirmOperations Manager at Uvalle Person Injury Law Firm