Shelby Shepard
East Lansing,MI
Summary
Enthusiastic and dependable team player who shines in customer service and sales promotion. Expert in multitasking and managing high-stress situations with professionalism. Tailored mentoring initiatives taken would lead to significant improvements team performance and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Server/ Host Lead
Taste Of Asia
Huntington, WV
11.2023 - 06.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Service and Engagement Trainer
Target
Barboursville, WV
10.2021 - 11.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Crew Trainer
McDonald's
Kenova, WV
10.2018 - 10.2021
- Maintained and trained other employees in proper customer service, food safety, and performance requirements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Science - Health Science And Psychology
Marshall University
Huntington, WV04.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cleanliness standards
- Food sales and promotion
Timeline
Server/ Host Lead
Taste Of Asia
11.2023 - 06.2024
Service and Engagement Trainer
Target
10.2021 - 11.2023
Crew Trainer
McDonald's
10.2018 - 10.2021
Bachelor of Science - Health Science And Psychology
Marshall University