Shelby Smith
Seguin
Summary
Detail-oriented professional experienced in administrative settings. Articulate and patient with strong collaboration skills. Known for balancing efficiency and accuracy.
Overview
9
9
years of professional experience
Work History
Data Entry Clerk/Receptionist
Res/Comm Maintenance Inc
Denver
06.2019 - 01.2025
- Created spreadsheets to track data entries.
- Identified discrepancies between source documents and entered data.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Contacted customers via phone or email to address data inquiries.
- Reviewed and updated account information in company computer system.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
Customer Service Representative
StarTek
Grand Junction
05.2016 - 04.2019
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Central High School
Grand Junction, Colorado12-2012
Skills
- Data entry
- Microsoft Excel
- Customer service
- Conflict resolution
- Time management
- Spreadsheet creation
- Information security
- Quality assurance
Timeline
Data Entry Clerk/Receptionist
Res/Comm Maintenance Inc
06.2019 - 01.2025
Customer Service Representative
StarTek
05.2016 - 04.2019
High School Diploma -
Central High School