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Fitter/Welder - Multiple Night Shifts

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Dedicated Support Specialist with expertise in CRM documentation, the LEAP method, and managing complex customer escalations. Experienced in high-volume outbound, inbound, chat, and emails operations, consistently exceeding performance targets.

I’m a highly adaptable, service-driven professional with over 15 years of experience across customer service, sales, logistics, technical support, and operations. I’ve worked in fast-paced environments where multitasking, empathy, and precision weren’t just helpful—they were essential. Whether I’m leading a team, supporting clients in crisis, or managing complex systems, I bring a calm, solutions-focused mindset and a strong sense of accountability.
I’ve been promoted quickly in multiple roles because I show up, learn fast, and take ownership. I’m comfortable working independently or as part of a team, and I thrive in roles where I can make a real impact—especially when supporting vulnerable populations or helping people navigate challenging situations. My background includes trauma-informed communication, hands-on technical work, and a deep understanding of how to keep operations running smoothly behind the scenes.
I’m now transitioning into human services because I want to use my experience to help others in a more meaningful way. I’m ready to bring my full skill set—emotional intelligence, leadership, and operational reliability—to a role where it truly matters.

Detail-oriented and adaptable professional with proven expertise in high-volume, fast-paced environments across food service and healthcare administration. As a Food Champion at Taco Bell, excelled in precise food preparation, strict adherence to safety and sanitation protocols, efficient restocking, and delivering exceptional customer service while collaborating seamlessly with team members during peak rush periods to ensure smooth operations and positive guest experiences. Transitioned to a critical documentation coordination role at Providence Home Health, where managed daily processing and uploading of 250+ healthcare documents into the Epic EMR system, initiated and handled 25+ daily calls with hospital staff to retrieve signed Plans of Care and other required documentation, routed incoming records to appropriate sectors, and collaborated weekly with management to maintain compliant workflows supporting timely billing and patient care transitions. Demonstrates strong HIPAA compliance, exceptional accuracy under pressure (130+ WPM typing speed), proficiency in Microsoft 365 and Epic systems, and a consistent track record of proactive problem-solving, empathetic communication, and cross-functional teamwork. Eager to leverage diverse experience in regulated, service-focused settings to contribute to efficient operations and high-quality outcomes in a dynamic healthcare or administrative role.

Customer-focused professional with 5+ years of experience in customer support, billing, and service operations across telecommunications, utilities, and banking. Adapt at resolving complex inquiries, handling billing processes, supporting customers in hardship, and using CRM systems and SQL for data-driven service. Recognized for empathy, accuracy, and ability to handle high-volume interactions in fast-paced environments.

Shelby Smith

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Fit Welder

Lodge Associate

SANDWICH ARTIST

RECEPTIONIST/HAIR WASHER

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High School Graduate -

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Fit Welder

Lodge Associate

RECEPTIONIST/HAIR WASHER

SANDWICH ARTIST

High School Graduate -

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