Shelby Snyder
Colorado Springs,CO
Summary
Dedicated professional with extensive experience in customer relationship management and team leadership. Recognized for delivering exceptional service and optimizing operational efficiency. Expertise in driving measurable improvements in guest experiences. Proven ability to execute multiple projects in high-stress environments while maintaining meticulous attention to detail.
Overview
12
12
years of professional experience
Work History
General Manager
J'S electronic repair
Colorado Springs, Colorado
06.2014 - Current
- Managed daily business operations, including budgeting, staffing, scheduling, and sales.
- Oversaw daily operations to optimize workflow in electronic repair services.
- Supervised staff to enhance customer service and technical support delivery.
- Resolved customer complaints swiftly while upholding service delivery quality standards.
- Maintained compliance with industry standards for safety and quality assurance in repairs.
- Coordinated inventory management for electronic parts and tools, ensuring availability for repairs.
- Created schedules and monitored payroll to adhere to budget constraints.
- Trained employees on duties, policies, and procedures for consistent performance.
Bartender
Coclubs
Denver, Colorado
11.2023 - 09.2025
- Enhanced guest experience through exceptional customer service and tailored drink recommendations.
- Greeted customers warmly, ensuring superior service delivery.
- Crafted cocktails from bar recipes and served a variety of beer and wine.
- Promoted guest safety by enforcing responsible alcohol service policies.
- Executed opening and closing duties, restocking supplies to ensure seamless service.
- Operated cash register and POS system, maintaining transaction accuracy.
- Maintained bar area sanitation, ensuring cleanliness of glassware and equipment.
- Resolved customer complaints promptly, maintaining high standards of professionalism.
Bartender
Whiskey Baron Dance Hall & Saloon
Colorado Springs, Colorado
08.2020 - 10.2023
- Prepared and served diverse cocktails and beverages to enhance guest experience.
- Maintained cleanliness and organization of bar area to create welcoming environment.
- Engaged with guests, delivering exceptional customer service and tailored drink recommendations.
- Resolved customer complaints to enhance guest satisfaction and retention.
- Collaborated with kitchen staff to expedite food and drink service for improved guest experience.
- Enforced responsible alcohol service policies to promote safety and compliance.
- Performed opening and closing duties, including restocking supplies and organizing inventory.
- Resolved customer complaints professionally to maintain satisfaction.
Education
High School Diploma -
Albert Lowry High School
Winnemucca, NV06-2010
Skills
- Customer relationship management
- Drink preparation and compliance
- Service excellence
- Team collaboration
- Problem solving
- Communication skills
- Courteous interactions
- Transaction handling
- Staff supervision
- Quality assurance
- Employee training
Timeline
Bartender
Coclubs
11.2023 - 09.2025
Bartender
Whiskey Baron Dance Hall & Saloon
08.2020 - 10.2023
General Manager
J'S electronic repair
06.2014 - Current
High School Diploma -
Albert Lowry High School