Shelby Spencer
Gastonia,NC
Summary
Versatile and results-oriented professional with a track record of reducing complaints and enhancing team productivity. Demonstrates expertise in medical billing software and a strong foundation in HIPAA compliance. Known for exceptional leadership qualities and a teamwork-oriented approach, consistently driving operational excellence and fostering high employee satisfaction.
Overview
14
14
years of professional experience
Work History
Healthcare Billing Specialist
Medusind
Remote NC
09.2022 - 11.2024
- Collaborated with healthcare providers to reconcile discrepancies, facilitating accurate and timely claim submission.
- Assisted patients in understanding their insurance benefits, providing guidance on available financial assistance programs when needed.
- Reduced claim denials by thoroughly reviewing medical documentation and ensuring accurate coding practices.
- Conducted monthly reviews of aging report data, prioritizing high-dollar accounts for prompt resolution efforts.
Anesthesia Technician
CaroMont Health
Gastonia NC
08.2017 - 10.2022
- Stocked anesthesia supplies in anesthetizing locations, fiber optic carts, ploss carts and emergency airway bags.
- Maintained a high standard of care by adhering to strict infection control guidelines when handling anesthesia equipment.
- Collaborated effectively with interdisciplinary teams to deliver well-coordinated, high-quality care during complex procedures.
- Assisted in successful surgeries through effective communication and collaboration with fellow healthcare professionals.
Call Center Representative
IQor
Charlotte NC
08.2015 - 01.2017
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
General Manager
Monkey Joes
Gastonia, University & Pineville NC
09.2010 - 06.2015
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Education
Master of Science - Health Care Administration
Gaston College
Dallas, NC09-2027
Skills
- Medical Billing Software Proficiency
- Medicare and Medicaid knowledge
- HIPAA Compliance Understanding
- Critical thinking abilities
- Professionalism and Integrity
- Teamwork orientation
- Collections experience
- Leadership Qualities
- Organized
Timeline
Healthcare Billing Specialist
Medusind
09.2022 - 11.2024
Anesthesia Technician
CaroMont Health
08.2017 - 10.2022
Call Center Representative
IQor
08.2015 - 01.2017
General Manager
Monkey Joes
09.2010 - 06.2015
Master of Science - Health Care Administration
Gaston College