Veronique C Wiist
Burleson
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
27
27
years of professional experience
Work History
Manager Client Services
Medusind
06.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Supervisor
Medusind Solutions
12.2013 - Current
- Manage a US based team of four and an India based team of five
- Audit our India based team and enter charges for MFM, ObGyn, and general practice clinics
- Audit our India based team and post payments for all of our clients
- Aupervise the downloading of EFT/ERA for electronic posting
- Identify and correct performance and personal issues negatively impacting team and business operations
- Monitor employee performance by conducting retraining to correct problems and optimize productivity
- Address employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedule
- Train new hired employees on charge entry and payment posting and created training manual for our India team to use as reference guide
- Increased productivity by streamlining work processes and reduced material waste
- I have used Allscripts, Athena, MedClarity, and Encoder Pr
- I use Allscripts and MedClarity, Microsoft Word, and Excell to report billing and revenue to our clients
- I quickly responded to staff and client inquiries regarding CPT coding
- I thoroughly review remittance codes for EOBs/ERAs
Teacher
Self Employed
07.1998 - 04.2009
- I used my Masters degree to educate my two daughters
- I chose to home school my daughters
Education
Master of Arts - Teaching Spanish, French and Education
Andrews University
Berrien Springs, MIAssociate of Science - Spanish, Minor in French
Andrews University
Berrien Springs, MILicense - Medical Coding
AAPC
Keene, TX01.2012
Skills
- Work Perfect, Excel, Encoder Pro
- Self starter and motivated
- Allscripts, Athena, MedClarity, E Clinical Works
- Calm under pressure
- Effective listener
- Flexible and adaptive
- Decisive
- Fluent in French and English
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Manager Client Services
Medusind
06.2024 - Current
Supervisor
Medusind Solutions
12.2013 - Current
Teacher
Self Employed
07.1998 - 04.2009
Associate of Science - Spanish, Minor in French
Andrews University
Master of Arts - Teaching Spanish, French and Education
Andrews University
License - Medical Coding
AAPC
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