Summary
Overview
Work History
Education
Skills
Timeline
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Shelby Stanfield

Poteet,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

6
6
years of professional experience

Work History

Recovery Support Specialist

San Antonio Recovery Center
San Antonio, TX
11.2022 - 01.2024
  • Developed and maintained therapeutic environment within recovery groups, encouraging open communication.
  • Maintained accurate documentation of client encounters in electronic health records system.
  • Determined patient program eligibility using patient initial screening application and face-to-face interviews.
  • Answered 20+ calls per shift to assist with customer questions and concerns.

Lead Customer Service Associate

JCPenney Department Store
San Antonio, TX
06.2018 - 10.2022
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Increased customer satisfaction ratings 75% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Conducted regular audits on registers to verify correct amounts were recorded.

Education

High School Diploma -

Robert E. Lee High School
San Antonio, TX
06-2014

Skills

  • Client Relations
  • Problem Resolution
  • Customer Service
  • Leadership

Timeline

Recovery Support Specialist

San Antonio Recovery Center
11.2022 - 01.2024

Lead Customer Service Associate

JCPenney Department Store
06.2018 - 10.2022

High School Diploma -

Robert E. Lee High School

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Shelby Stanfield