Shelby Strickland
Thompsonville,MI
Summary
Customer Service Specialist with expertise in prioritizing tasks and managing multiple responsibilities in high-pressure environments. Proven track record of collaborating effectively within teams to achieve both individual and organizational objectives. Recognized for enhancing overall customer satisfaction.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Platte Lake Veterinary Clinic
Honor, MI
10.2023 - Current
- Scheduled appointments and managed pet health records for clients efficiently.
- Processed transactions and handled payments at front desk with accuracy.
- Responded to customer inquiries, providing accurate information on products and services.
- Resolved issues promptly to promote high customer satisfaction through friendly service.
Assistant Retail Manager
Riverside Canoe Trips
Honor, MI
05.2013 - 09.2024
- Managed reservations, waitlists, and special requests for large parties to optimize service delivery.
- Engaged customers to enhance experiences, fostering loyalty and encouraging repeat visits.
- Supported customer inquiries by providing detailed information on canoe trips and services.
- Participated in training new employees on operational procedures and customer service standards.
- Maintained accurate records of inventory levels to ensure stock availability.
Retail Manager
Rocky North LLC
Traverse City & Kalkaska, Michigan
04.2020 - 02.2022
- Oversaw daily store operations, including opening and closing procedures.
- Monitored inventory, cash flow, and payroll processes to ensure smooth operations.
- Resolved customer complaints efficiently to enhance overall satisfaction.
- Supervised staff to guarantee excellent customer service and adherence to duties.
Education
High School Diploma -
Benzie Central High School
Benzonia, MI06-2018
Skills
- Customer service and support
- Payment processing
- Team collaboration
- Scheduling and planning
- Client communication
- Attention to detail
Timeline
Customer Service Representative
Platte Lake Veterinary Clinic
10.2023 - Current
Retail Manager
Rocky North LLC
04.2020 - 02.2022
Assistant Retail Manager
Riverside Canoe Trips
05.2013 - 09.2024
High School Diploma -
Benzie Central High School
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