Shelby Heller
Kutztown,PA
Summary
Friendly and hardworking Assistant Front of House Manager with proven leadership experience in fast-paced settings. Committed to delivering exceptional guest service through quality products, timely service, and quick resolution of complaints and issues.
Overview
13
13
years of professional experience
Work History
Front of House Manager
The Bridge Inn
Oley, Pennsylvania
05.2016 - Current
- Supervised daily operations in fast-paced restaurant environment.
- Managed staff schedules and ensured adequate coverage during peak hours.
- Trained new employees on service standards and customer interaction techniques.
In charge of money , change giver, caller
Oley bingo hall
Oley, Pa
07.2013 - 09.2016
- Maintained accurate records of games and payouts throughout events.
- Announced game numbers clearly to engage and inform players.
- Assisted in setting up bingo equipment and arranging seating areas.
Education
Oley Valley High School
Oley, PaSkills
- Customer service
- Staff management
- Financial oversight
- Multitasking
- Stress management
References
References available upon request.
Timeline
Front of House Manager
The Bridge Inn
05.2016 - Current
In charge of money , change giver, caller
Oley bingo hall
07.2013 - 09.2016
Oley Valley High School