Shelby Sturgis
San Antonio,TX
Summary
Diligent Recreation Assistant with strong background in customer service. Successfully coordinated various recreational activities and events, ensuring safe and engaging environment. Demonstrated excellent organizational skills and ability to work effectively with diverse groups.
Overview
1
1
Certification
Work History
Recreation Assistant
UTSA Outdoor Pursuits
01.2025
- Assist teammates with daily operations and ensure smooth workflow throughout the rental and education center
- Manage an inventory of thousands of outdoor gear items, ensuring accurate tracking, organization, and maintenance
- Resolve disputes and provide effective communication between staff and customers to maintain a positive guest experience
- Belay and supervise hundreds of rock wall climbers monthly, ensuring participant safety and adherence to facility protocols
- Clean, inspect, and maintain outdoor gear upon checkout and return to guarantee quality and safety standards
- Participate in the Trip Leader Training (TLT) program to develop leadership and outdoor education skills
- Attend training clinics and professional development sessions to expand technical knowledge and customer service expertise
Seasonal Employee
Austin Zoo
01.2022
- Directed high-volume visitor traffic during peak spring break season, ensuring efficient flow and maximizing parking lot capacity.
- Provided excellent customer service in a fast-paced environment, maintaining a calm, professional demeanor while assisting guests.
- Contributed to a positive guest experience by managing crowd control and offering directions with clarity and courtesy.
Education
B.S. - Environmental Science
University of Texas at San Antonio
San Antonio, TX01.2025
Bachelor of Science -
Austin Community College
Austin, TX05.2023
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Texas Tech University
Lubbock, TX05.2021
Skills
- Watercraft Navigation
- Belay Certified
- Geographic Information Systems (GIS)
- Community Outreach
- Lab Experience
- Data Entry: Microsoft Products, Excel, JMP
- Mineral Identification
- Stream Visual Assessment Protocol Evaluation
- CPR certified
- Strong teamwork
- Friendly, positive attitude
- Problem-solving
- Attention to detail
- Activity planning
- Equipment maintenance
- Documentation and recordkeeping
- Decision-making
- Data entry
- Customer and Service-oriented
- Staff training
Certification
- Certified in Rockwall Belaying, UTSA Outdoor Pursuits - 2025
- CPR Certified, Red Cross - 2025
AWARDS
Volunteer of the Month, L.A.S.: awarded for outstanding service and dedication to the organization for 3 years.
ADDITIONAL WORK
- TTU Arbor Day
- TTU Highway Litter Pickup, TTU Society of Women Engineers
- Member Austin Gem & Mineral Society
- Apple Snail Removal Training, S.A.R.A.
- River Basin Bioblitz, S.A.R.A. “Exploring Soils”
- Member Central Texas Herpetological Society (CTHS)
- CTHS Govt. Canyon Field Hike 2025
Timeline
Recreation Assistant
UTSA Outdoor Pursuits
01.2025
Seasonal Employee
Austin Zoo
01.2022
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Texas Tech University
B.S. - Environmental Science
University of Texas at San Antonio
Bachelor of Science -
Austin Community College