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Associate Principal Engineer

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  IT professional with 17+ years of experience constantly looking to upskill myself in order to improve technical and functional agility
  Worked across multiple domains and geographies
  Technically skilled, cloud enabled delivery lead
  My expertise includes Technical Project Management, Solving Complex Problems, Lateral Thinking, Crisis Management, Servant Leadership, Empathy, Deriving Insights from Data, Analytical & Critical Reasoning, Mentoring and Coaching teams, Technical agility and driving change
  Implemented complex cloud and automation transformation programs and guided cross functional teams meet their objectives
  My colleagues would describe me as a driven, resourceful individual who maintains a positive, proactive attitude when faced with adversity.


With over twenty years of customer service experience, I have developed a strong foundation in providing exceptional support to clients. Additionally, ten years of office support experience have honed my administrative skills and attention to detail. I also have over ten years of data entry experience, ensuring accuracy and efficiency in handling large volumes of information. Furthermore, over three years in the healthcare industry have equipped me with a solid understanding of medical terminology and the ability to navigate complex systems. Lastly, over five years in a high-volume call center have sharpened my communication skills and taught me how to thrive in a fast-paced environment.

Dedicated and proven professional administration officer with background in office and academic administration. Passionate about user experience and developing innovative services that increase access to information. Dedicated Administrative professional with meticulous attention to details and result oriented. Promotes inclusivity and identifies user needs. Plans conferences, actions feedback and strengthens accessibility to existing information systems to meet changing community needs. Adapt at assisting students, faculty and members of the public with conducting research using reference materials. Familiar with operating databases to perform digital research. Capable of keeping books and other collection items well- organised and professionally displayed. Approachable and productive employee with proven track record of successful administration and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Tshembo Mashimbye

Dedicated professional with over two decades of diverse experience in roles encompassing call center operations, sales representation, and data entry. Seeking an opportunity to leverage my extensive background, exceptional work ethic, and strong communication skills to contribute value to a dynamic organization. Eager to embrace new challenges and continue delivering excellence in service and support. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Hardworking and reliable Customer Service skills with strong ability in. Offering computer and people skills. Highly organized, proactive and punctual with team-oriented mentality.

Shelby Tackett

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