Shelby Tillman
501 Stewart St. Lafayette,LA
Summary
I am currently a full-time student at University of Louisiana at Lafayette, majoring in Business Management. I have extensive experience in customer service, with a background in both the coffee and restaurant industries.
Overview
4
4
years of professional experience
Work History
Lead Barista
Cherrybomb Coffee Co.
Madisonville, LA
04.2023 - 08.2024
- Learned in depth about roasting, speciality coffee, etc.
- Trained baristas to ensure adherence to company policies and procedures.
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Developed effective relationships with customers through friendly interactions and excellent product knowledge.
- Served at events such as weddings, employee appreciations, corporate events, etc.
Hostess and Busser
Nuvolari's
Mandeville, LA
10.2020 - 02.2023
- Greeted guests warmly upon arrival, seating them promptly.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Communicated clearly with kitchen staff regarding customer orders.
Barista
WhiteHouse Coffee
Lacombe, LA
11.2021 - 09.2022
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Maintained a very clean work environment.
- Followed procedures with gluten-free foods.
- Learned how to operate machinery such as grinders and espresso machines.
Education
High School Dipolma -
Lakeshore High School
05-2023
Current, Business Management Degree -
University of Louisiana at Lafayette
Skills
- Communication
- 4 years of coffee experience
- Multi-Tasking
- Relationship-building
- Customer Service
- Attention to Detail
- Working well in fast paced environments
- Positive attitude
- Cash Handling/ Cashier Experience
- POS System Operation
Timeline
Lead Barista
Cherrybomb Coffee Co.
04.2023 - 08.2024
Barista
WhiteHouse Coffee
11.2021 - 09.2022
Hostess and Busser
Nuvolari's
10.2020 - 02.2023
High School Dipolma -
Lakeshore High School
Current, Business Management Degree -
University of Louisiana at Lafayette
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