Summary
Overview
Work History
Education
Skills
Certification
Technical And Clinical Training
Timeline
Generic
Shelby VanOosten

Shelby VanOosten

Kalamazoo

Summary

Customer-focused professional with 6+ years of experience in healthcare and financial services, specializing in client education, relationship management, and product recommendations. Proven ability to build trust with clients, influence purchasing decisions, and deliver personalized solutions. Leverages clinical dental knowledge to effectively promote oral health products and drive customer engagement. Seeking to contribute to Colgate's mission through strong communication, sales, and customer relationship skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Dental Hygienist

JVW Dental
Kalamazoo
07.2024 - Current
  • Recommended personalized dental care solutions, improving patient compliance
  • Educated patients on oral health products, enhancing product adoption and satisfaction
  • Built trust through clear communication and personalized care

Dental Hygienist

Bieszka and Halverson DDS
Kalamazoo
09.2018 - 07.2023
  • Promoted oral hygiene products and preventive care, improving patient health outcomes
  • Cultivated strong patient relationships, leading to increased repeat visits
  • Collaborated with dental team to improve patient care quality

Teller

Kellogg Community Credit Union
Kalamazoo
09.2013 - 08.2016
  • Processed transactions accurately, ensuring customer satisfaction in high-volume environment
  • Identified and recommended tailored financial products, enhancing customer engagement
  • Resolved customer issues promptly, strengthening loyalty and satisfaction

Education

Associate of Applied Science - Dental Hygiene

Kalamazoo Valley Community College
Kalamazoo, MI

Skills

  • Relationship Building & Customer Engagement
  • Product Education & Recommendations
  • Sales & Cross-Selling Techniques
  • Communication & Interpersonal Skills
  • Problem Solving & Conflict Resolution
  • Time Management & Multitasking

Certification

  • Registered Dental Hygienist License
  • Local Anesthetic & Nitrous Oxide Certification
  • CPR Certified (American Heart Association)
  • Radiography Certification

Technical And Clinical Training

  • Dentrix
  • Open Dental
  • Digital Radiography
  • Orofacial Myology
  • Scaling & Root Planning
  • Oral ID

Timeline

Dental Hygienist

JVW Dental
07.2024 - Current

Dental Hygienist

Bieszka and Halverson DDS
09.2018 - 07.2023

Teller

Kellogg Community Credit Union
09.2013 - 08.2016

Associate of Applied Science - Dental Hygiene

Kalamazoo Valley Community College
Shelby VanOosten