Hi, I’m
Shelby Varela
Outpatient Behavioral Coordinator
Oakdale,MN
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
13
years of professional experience
4
years of post-secondary education
Work History
M Health Fairview HospitalMinneapolis, MN
Outpatient Behavioral Coordinator
08.2010 - Current
Job overview
- Creating charts for new admissions. Providing new admits with policies and procedures for the program.
- Manages daily operations of the departments clerical functions.
- Schedule Direct Admissions and Hospital transfers for the program.
- Communicated with patients, ensuring that medical information was kept private.
- Manage the Lodging Plus Lecture Speaker
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
M Health Fairview HospitalMinneapolis, MN
Hospital Registration
08.2010 - Current
Job overview
- Welcomed patients daily, directing to appropriate departments within facility and coordinating assistance with transportation.
- Confirmed patient demographics and updated practice management software for accuracy.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
- Used Epic to record and organize patient insurance and medical information.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Checking patients into the Emergency Room.
- Coordinate with medical staff to provide care.
M Health FairviewMinneapolis, MN
Behavioral Coordinator for Lodging Plus Program
03.2020 - 06.2023
Job overview
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Record patient information in SBAR.
- Rounding with counselors for any patient updates.
- Assist in distribution of medication and pharmacy pick ups.
- Complete patient belonging searches for new admissions.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Administered medications to relieve symptoms and monitor effects on clients.
Education
Argosy University Eagan, MN
Bachelor of Arts from Psychology
03.2013 - 07.2017
Skills
EMR / EHR
Team Building
Relationship building and retention
Medication dispensing
Schedule Coordination
Mail handling
Business administration
Scheduling
Office administration
Understanding of medical terms
Insurance coverage verification
Collaborative relationships
Proficient in Epic
Multitasking Abilities
Self-Motivated
Timeline
Behavioral Coordinator for Lodging Plus Program
M Health Fairview
03.2020 - 06.2023
Argosy University
Bachelor of Arts from Psychology
03.2013 - 07.2017
Outpatient Behavioral Coordinator
M Health Fairview Hospital
08.2010 - Current
Hospital Registration
M Health Fairview Hospital
08.2010 - Current