Shelby Viator
Broussard,LA
Summary
Dynamic leader with proven team leadership and motivational skills as Head Cashier Supervisor at Stine Lumber. Excelled in customer service and cash handling, boosting customer loyalty through exceptional problem-solving and operational efficiency. Skilled in bank deposit preparation and fostering workplace safety, consistently enhancing team performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Head Cashier Supervisor
Stine Lumber
06.2023 - Current
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Assisted in inventory management tasks such as stocking shelves, conducting counts, or placing orders when necessary.
- Developed strong relationships with customers through attentive service, fostering loyalty and repeat business.
- Completed check, cash, and debit/credit card deposits. Ordered change through the bank for the safe to ensure the registers had enough change for the week. Handled bank deposit drop offs and pick ups through the loomis company.
Server Captain
Walk-On's Bistreaux & Bar
06.2021 - 02.2023
- Coordinated seamless transitions between courses by efficiently clearing dishes while minimizing disruption to diners'' conversations.
- Supported overall restaurant operations by filling in as needed for various roles, including host, busser, and bartender when necessary.
- Boosted overall efficiency by effectively delegating tasks among team members.
- Resolved customer issues promptly, maintaining professionalism and a focus on guest satisfaction.
- Developed lasting relationships with patrons through attentive service, expert knowledge of menu offerings, and genuine hospitality.
- Trained new servers on restaurant procedures, menu items, and customer service standards.
Cashier
Lowes Home Improvment
10.2020 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Ovey Comeaux High
Lafayette, LA05.2018
Skills
- Organizational abilities
- Motivational Skills
- Cash handling expertise
- Cross-selling strategies
- Bank Deposit Preparation
- Customer Complaint Resolution
- Policy Enforcement
- Customer Service
- Workplace Safety
- Punctual and Reliable
- Team Leadership
Timeline
Head Cashier Supervisor
Stine Lumber
06.2023 - Current
Server Captain
Walk-On's Bistreaux & Bar
06.2021 - 02.2023
Cashier
Lowes Home Improvment
10.2020 - 06.2021
High School Diploma -
Ovey Comeaux High
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