Hi, I’m
Shelby Vizier
Marrero,LA
Summary
Dedicated professional with a strong background in guest service and sanitation, honed at R&R as a House Cleaner. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in adhering to health standards while delivering quality results, ensuring a clean and welcoming environment for all guests.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Professional in quality assurance with strong skills in inspection, testing, and process optimization. Known for ensuring standards compliance and improving product consistency through collaboration and adaptability. Possess keen attention to detail, excellent problem-solving abilities, and commitment to team success. Reliable and flexible, consistently delivering high-quality results amidst changing requirements.
Overview
10
years of professional experience
Work History
Dillard's Department Store
Sales Associate
05.2025 - Current
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Revolution Machine, LLC
Quality Control Inspector
01.2023 - 05.2025
Job overview
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Completed precise measurements using special tools.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Identified and documented quality discrepancies for management to develop resolutions.
- Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
R&R
House Cleaner
01.2022 - 10.2024
Job overview
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Emptied trashcans and transported waste to collection areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
Spahrs Seafood
Waitress/Bartender
07.2015 - 09.2022
Job overview
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Greeted new customers, discussed specials and took drink orders.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
South Lafourche High SchoolCut Off, LA
Skills
- Upselling Techniques
- Transactions and Cash Handling
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Listening skills
- Time management
- Quality control
- Visual inspection
- Product inspection
- Defect identification
- Strong multitasking
- Highly reliable
- Great communication skills
- Excellent people skills
- Relationship building
- POS system operation
- Inventory control
- Hospitality and accommodation
Languages
English
Full Professional
Timeline
Sales Associate
Dillard's Department Store
05.2025 - Current
Quality Control Inspector
Revolution Machine, LLC
01.2023 - 05.2025
House Cleaner
R&R
01.2022 - 10.2024
Waitress/Bartender
Spahrs Seafood
07.2015 - 09.2022
South Lafourche High School
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