Summary
Overview
Work History
Education
Skills
Timeline
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Debra Kohlheim

Hernando,MS

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

26
26
years of professional experience

Work History

Sales Associate

Dillard's Department Store
Southaven, MS
06.2007 - Current
  • Greeted customers and provided exceptional customer service.
  • Conducted inventories on a regular basis to track stock levels.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Collaborated with management teams to develop innovative marketing strategies.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Increased purchase amounts by cross-selling with similar products.

Educational Assistant

Memphis Shelby City Schools-Sea Isle Elementary
Memphis, TN
01.2001 - 12.2023
  • Assisted teachers with preparing classroom materials and activities.
  • Conducted one-on-one tutoring sessions with students who needed extra support.
  • Administered standardized tests to assess student progress.
  • Helped students develop study skills such as note taking, time management, and organization techniques.
  • Provided direct care and supervision to children with special needs in a safe and supportive environment.
  • Implemented appropriate teaching methods according to IEP goals for each student.
  • Collaborated closely with school personnel in order to ensure consistency across settings.
  • Help hearing impaired students with sign language

Teller

Bank of America
Memphis, TN
10.1997 - 04.2020
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Balanced cash drawers on a daily basis.
  • Provided exceptional customer service while accurately processing routine transactions.

Education

High School Diploma -

Hernando High School
Hernando, MS
05.1984

Some College (No Degree) -

Northwest Community College
Senatobia, MS

Skills

  • Client Account Management
  • Order Processing
  • Upselling
  • Customer Needs Assessment
  • Sales Development
  • Inventory Control
  • Problem-Solving Skills
  • Money Handling
  • Superb Time Management
  • Excellent Communication Skills
  • Sales and Marketing
  • Exceptional Customer Service
  • Progress Reporting
  • Skill Building
  • Student Assessment
  • Documentation
  • Activity Planning

Timeline

Sales Associate

Dillard's Department Store
06.2007 - Current

Educational Assistant

Memphis Shelby City Schools-Sea Isle Elementary
01.2001 - 12.2023

Teller

Bank of America
10.1997 - 04.2020

High School Diploma -

Hernando High School

Some College (No Degree) -

Northwest Community College

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Debra Kohlheim