Shelby Wills
Blue Springs,MO
Summary
Experienced with maintaining secure premises and ensuring safety protocols. Utilizes effective communication and observation techniques to monitor and manage potential risks. Knowledge of conflict resolution and incident response to handle situations calmly and efficiently.
Overview
4
4
years of professional experience
Work History
Unarmed Security Guard
Twin City Security
03.2024 - Current
- Monitored premises to ensure safety and security for personnel and property.
- Responded promptly to incidents, maintaining calm, and effectively communicating with UPS Loss Prevention.
- Conducted regular patrols to deter criminal activity and identify potential hazards.
- Enforced UPS rules and regulations, ensuring compliance among staff and visitors.
- Assisted visitors and employees in providing directions, answering questions, and meeting requests to the best of my ability.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
Expo/Food Runner and Dishwasher
Mr.P'z Bar & Grill
03.2022 - 04.2024
- Delivered food promptly, ensuring guest satisfaction.
- Collaborated with kitchen staff to streamline order fulfillment and enhance workflow efficiency.
- Maintained the cleanliness and organization of the kitchen, prep, and dish areas.
- Monitored inventory levels of supplies, communicating needs to management for timely replenishment.
- Trained new staff on food running procedures and customer service expectations, fostering team cohesion.
Hostess
The Shack Breakfast and Lunch
11.2023 - 03.2024
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed waitlist efficiently, optimizing table turnover and guest satisfaction.
- Trained new hosts on procedures, fostering teamwork and consistency in service delivery.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Concessions Worker
Skate City
09.2021 - 08.2022
- Operated point-of-sale systems to process customer transactions accurately.
- Managed inventory levels, ensuring products remained stocked and fresh.
- Assisted in training new staff on concession procedures and customer service standards.
- Maintained cleanliness and organization of concession stand areas to enhance efficiency.
- Consistently provided friendly service to promote better customer engagement.
Education
High School Diploma -
Shawnee Mission South High School
Overland Park, KS05-2023
Skills
- Situational awareness
- Stress tolerance
- Perimeter patrol
- Incident reporting
- Teamwork and collaboration
- Customer service
Timeline
Unarmed Security Guard
Twin City Security
03.2024 - Current
Hostess
The Shack Breakfast and Lunch
11.2023 - 03.2024
Expo/Food Runner and Dishwasher
Mr.P'z Bar & Grill
03.2022 - 04.2024
Concessions Worker
Skate City
09.2021 - 08.2022
High School Diploma -
Shawnee Mission South High School