Shelby Ann Florez
Royal Oak,MI
Overview
6
6
years of professional experience
Work History
Manager of Operations
Trinity Health Oakland
03.2021 - Current
- Manage day-to-day operations for a team of 35+ union members amongst Patient Transport, Ancillary Service Support, and Hospital Screener teams.
- Reduce transport turnaround times by 30% in the first year.
- Re-created orientation and training protocols for Patient Transport/Ancillary Service Support team.
- Develop and enforce productivity benchmarks while generating comprehensive reports.
- Facilitate foundation of safety development initiative for over 2000 Trinity colleagues nationally.
COVID-19 Vaccine Clinic Manager
Trinity Health Oakland
01.2021 - 03.2021
- Managed a team of 16 staff members per shift and directed operations at a high-volume clinic servicing approximately 500 patients per day.
- Administered and disseminated state eligibility criteria to the public to facilitate an effective and equitable vaccination procedure.
- Managed daily operations, monitored workflows, and implemented process changes for a safe vaccination process.
Clinical Informatics
Trinity Health Oakland
01.2020 - 02.2021
- Provided strategic project planning and training support to aid in the implementation of a new electronic health record system.
- Troubleshooted and problem-solved EpicCare Link issues by delivering perosnalized educational content to physician offices.
- Managed EHR education and provided direct training for clinical and non-clinical colleagues.
Executive Intern
Trinity Health Oakland
08.2019 - 12.2019
- EVS workflow process improvement solutions helped align the labor force with throughput demand.
- Organized board level presentation to justify $20 million investment for a new labor and delivery unit.
- Worked alongside the SJMO senior leadership team following financial improvement initiatives, develop patient engagement dashboards, organizational growth strategies, and enhance employee productivity and performance.
Doctor's Assistant/Receptionist
Dr. Alok Shukla, M.D.
05.2018 - 01.2020
- Worked with patients throughout the check-in process, conducted insurance verification, processed payments, and maintained updated medical records.
- Communicated with Ascension and Beaumont hospitals regarding patient charts, labs, and prescriptions using PowerChart and EPIC electronic health record platforms.
Education
Master of Business Administration, MBA -
Central Michigan University
Mt. Pleasant, MI12.2024
Bachelor of Applied Arts, Health Administration -
Central Michigan University
Mt. Pleasant, MI12.2019
Skills
- Leadership
- Communication
- Change Management
- Strategic Planning
- Adaptability
- Performance Management
- Team Building and Development
- Policy Development
- Decision Support
- Continuous Improvement
- Problem Solving
- Strategic Thinking
- Employee Development
- Schedule Management
Accomplishments
- Achieved $500,000 in annual saving initiatives; implementing labor reductions and executing capital purchases to reduce rental spend. (Dissolving screener team 7-2, and implementing a hands-on process, new matts)
- Creating and applying controls into the ancillary incentive process that was averaging $75K/pay period, ultimately reducing to $20K/pay with controls and shutting down the program.
- Designed and implemented centralized Rental Bed Process to ensure owned assets were used prior to rental and that rentals were tightly managed, reducing rental spend by $13K/month so far over 3 months.
Timeline
Manager of Operations
Trinity Health Oakland
03.2021 - Current
COVID-19 Vaccine Clinic Manager
Trinity Health Oakland
01.2021 - 03.2021
Clinical Informatics
Trinity Health Oakland
01.2020 - 02.2021
Executive Intern
Trinity Health Oakland
08.2019 - 12.2019
Doctor's Assistant/Receptionist
Dr. Alok Shukla, M.D.
05.2018 - 01.2020
Master of Business Administration, MBA -
Central Michigan University
Bachelor of Applied Arts, Health Administration -
Central Michigan University
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