Shelby Baca
Albuquerque,NM
Summary
Dynamic and results-driven professional with a bright and friendly demeanor, equipped with a strong motivation to excel. A fast learner who thrives in dynamic environments, I bring a sense of responsibility and organization to every task. Known for my collaborative approach, I am both a team player and a natural leader, and I am dedicated to achieving collective success. With a proven ability to adapt swiftly to new challenges, I am poised to contribute my skills and enthusiasm to drive positive outcomes in any professional setting.
Overview
6
6
years of professional experience
Work History
LEAD SERVER/BARTENDER
EL PINTO RESTAURANT AND CANTINA
Albuquerque, New Mexico
09.2021 - Current
- Fulfilled leadership role by training new hires to thrive in their positions and to provide help if ever needed
- Created positive and friendly interactions with customers, coworkers, and management
- Focused on guest experience and satisfaction
- Oversaw closing responsibilities of coworkers to ensure proper completion
- Provided clear communication from management to others to facilitate improvements if necessary.
RETAIL AGENT
MVDEXPRESS
04.2020 - 09.2021
- Helped customers understand difficult and confusing processes
- Maintained effective communication with coworkers, managers, and customers
- Worked through the pandemic – sustained a safe, clean, and positive workplace
- Trained new hires to understand and excel in their position
- Assisted management when help was needed with a cash deposit, supervision of the office, and leadership.
TEAM LEADER
HINKLE FAMILY FUN CENTER
11.2017 - 08.2019
- Learned all required tasks quickly to maximize performance
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Developed strong relationships with coworkers and managers
- Trained new hires to exceed companies' expectations.
Education
BA IN CRIMINOLOGY -
UNIVERSITY OF NEW MEXICO
12.2023
HIGH SCHOOL DIPLOMA -
ELDORADO HIGH SCHOOL
05.2019
Skills
- Teamwork and Collaboration
- Team Leadership
- Guest Relations
- Problem-Solving
- Responsible and Trustworthy
- Staff Supervision
- Attention to Detail
- Critical Thinking
- Positive and Friendly Attitude
Timeline
LEAD SERVER/BARTENDER
EL PINTO RESTAURANT AND CANTINA
09.2021 - Current
RETAIL AGENT
MVDEXPRESS
04.2020 - 09.2021
TEAM LEADER
HINKLE FAMILY FUN CENTER
11.2017 - 08.2019
BA IN CRIMINOLOGY -
UNIVERSITY OF NEW MEXICO
HIGH SCHOOL DIPLOMA -
ELDORADO HIGH SCHOOL
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