Summary
Overview
Work History
Education
Skills
Activities & Volunteer Experience
Signature Achievements
Timeline
Generic

Shelby B. Jacobus

Waxhaw,NC

Summary

Client-facing Implementation Leader known for high productivity and ensuring timely task completion. Strengths include exceptional problem-solving abilities, strong leadership skills and adeptness at managing client expectations. Demonstrated success in previous roles by improving operational efficiency and fostering strong relationships with stakeholders.

Overview

17
17
years of professional experience

Work History

Actress

Green Background, LLC
New York, NY
10.2024 - Current

Coach

Carolina Union Volleyball Club
Pineville, NC
12.2023 - Current

Secretary and Coach

Waxhaw Cheer, Waxhaw Athletic Association
Waxhaw, NC
10.2022 - Current

Coach

Middle School Volleyball, Union County Public Schools
Waxhaw, NC
08.2024 - 10.2024

Shared Services Senior Implementation Lead and Project Coordinator

ALIGHT SOLUTIONS INC, Garnishment
04.2022 - 07.2024
  • Balanced 4-8 implementations simultaneously while mentoring junior implementation analysts and overseeing payroll and tax filing coordination.
  • Facilitated thorough project planning focused on requirements, testing, risks, and compliance.
  • Managed SharePoint library of SOPs for Workday, SAP and AGT implementation.
  • Managed key escalations and facilitated smooth organizational transitions for enterprises with over 50,000 employees.
  • Coordinated with various departments to address a major data conversion problem, preventing budget excess and keeping timelines intact.
  • Negotiated a compromise for a critical security issue, allowing Workday access for shared services teams, while adhering to all security protocols.
  • Summarized client training content into a comprehensive Quick Reference Guide, decreasing post-deployment tickets.
  • Delivered impactful presentations to potential clients, addressing known pain points for the Pre-Sales team.

Co-Commissioner and Coach

Waxhaw Volleyball, Waxhaw Athletic Association
Waxhaw, NC
03.2023 - 07.2023

Garnishment, Services Process Lead

ALIGHT SOLUTIONS INC
03.2021 - 04.2022
  • Streamlined standard operating procedures and compliance to boost productivity.
  • Guided a team of five, boosting productivity by 20% through strategic task allocation.
  • Led daily team huddles, reducing client escalations by 25%.
  • Implemented a virtual team notebook to streamline communication and knowledge management

Garnishment Shared Services Implementation Analyst

ALIGHT SOLUTIONS INC
01.2017 - 03.2021
  • Mastered implementation methodology through architecture, configuration, testing, and deployment phases.
  • Assisted in creating SOPs and training colleagues while ensuring compliance with the Professional Service Agreement, Statement of Work, Business Rule Document and Requirements Documentation
  • Cultivated robust relationships with clients, multiple workstreams and PMO to ensure flawless implementation and post-deployment support
  • Managed successful implementation of 24 projects within deadlines while assisting with seven additional implementations, achieving a 100% on-time delivery record for four consecutive years
  • Partnered with various teams to ensure adherence to 156 regulations, significantly lowering non-compliance risks by 95 percent

Garnishment and Compliance Manager

GANNETT CO., INC
03.2008 - 01.2017
  • Managed Payroll Assistants handling incoming garnishment orders and training process.
  • Ensured garnishment orders were processed efficiently while addressing escalations.
  • Developed an SOP for handling garnishments across 80+ satellite offices.
  • Facilitated regular collaboration sessions with HR Business Partners and Payroll Managers, preventing default judgments against Gannett.
  • Led implementation of Lawson, validating and testing garnishment data.
  • Conducted comprehensive research on 156 state and federal garnishment laws, ensuring 100% compliance.
  • Implemented best practices in garnishment procedures, ensuring compliance across various jurisdictions.
  • Managed complex garnishment data flows between ADP and Lawson, ensuring seamless integration and reconciliation of financial transactions for over 1,600 garnishments.

Actress

Apopka, starring Sydney Sweeney, Apopka Productions, LLC
Santa Monica, CA
11.2024

Education

Bachelor of Individualized Study -

George Mason University
Fairfax, Virginia

Associate of Science - General Studies

Northern Virginia Community College
Annadale, Virginia

Skills

  • SaaS Implementation
  • Project Planning
  • Project Management
  • Requirements Gathering
  • Ensure Alignment with SOW
  • Team Collaboration
  • Identify & Mitigate Risks
  • Best Practices Consulting
  • Process Improvements
  • Testing & Defect Resolution
  • Seamless Cutover & Deployment
  • Conflict Resolution
  • Problem Solving
  • Prioritizing Deadlines
  • Strategic Thinking
  • Attention to Detail
  • Listening & Communication
  • Cross-Functional Leadership

Activities & Volunteer Experience

  • Background Actress, Apopka (starring Sydney Sweeney), Apopka Productions, LLC, Santa Monica, CA, 11/01/24
  • Background Actress, Roofman (starring Channing Tatum), Green Background, LLC, New York, NY, 10/01/24 - Present
  • Coach, Middle School Volleyball, Union County Public Schools, Waxhaw, NC, 08/01/24 - 10/31/24
  • Coach, Carolina Union Volleyball Club, Carolina Union Volleyball Club, Pineville, NC, 12/01/23 - Present
  • Co-Commissioner and Coach, Waxhaw Volleyball, Waxhaw Athletic Association, Waxhaw, NC, 03/01/23 - 07/31/23
  • Secretary and Coach, Waxhaw Cheer, Waxhaw Athletic Association, Waxhaw, NC, 10/01/22 - Present

Signature Achievements

  • Successfully executed over 30 Workday implementations on time and assisted with 12 others
  • Performed configuration and data testing; ensured resolution of defects before deployment
  • Educated colleagues and clients as subject matter expert (SME) in garnishment compliance, Workday configuration and AGT, Alight’s proprietary garnishment tool
  • Assisted in creation of multiple SOPs pertaining to implementation, ensuring all steps were documented as well as maintaining SOPs as updates to process or software were made

Timeline

Actress

Apopka, starring Sydney Sweeney, Apopka Productions, LLC
11.2024

Actress

Green Background, LLC
10.2024 - Current

Coach

Middle School Volleyball, Union County Public Schools
08.2024 - 10.2024

Coach

Carolina Union Volleyball Club
12.2023 - Current

Co-Commissioner and Coach

Waxhaw Volleyball, Waxhaw Athletic Association
03.2023 - 07.2023

Secretary and Coach

Waxhaw Cheer, Waxhaw Athletic Association
10.2022 - Current

Shared Services Senior Implementation Lead and Project Coordinator

ALIGHT SOLUTIONS INC, Garnishment
04.2022 - 07.2024

Garnishment, Services Process Lead

ALIGHT SOLUTIONS INC
03.2021 - 04.2022

Garnishment Shared Services Implementation Analyst

ALIGHT SOLUTIONS INC
01.2017 - 03.2021

Garnishment and Compliance Manager

GANNETT CO., INC
03.2008 - 01.2017

Bachelor of Individualized Study -

George Mason University

Associate of Science - General Studies

Northern Virginia Community College

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Shelby B. Jacobus