Shelby Lynn Porter
Hillsboro,IL
Summary
Customer-focused sales and service professional with extensive experience in customer relations, team leadership, office administration, and retail operations. Known for resolving complex customer concerns quickly, building strong client relationships, and delivering consistently positive consumer experiences. Skilled in CRM systems, workflow management, scheduling, inventory coordination, and fast-paced front-office environments. Technical background supported by an Associate’s degree in Information Technology Systems.
Overview
17
17
years of professional experience
Work History
Secretary
AD Automotive
03.2017 - 02.2019
- Managed administrative tasks and daily office operations in a fast-paced environment.
- Maintained distributor account records and organized company documentation.
- Prepared customer quotes, updated inventory records, and scheduled appointments.
- Provided responsive customer service while ensuring operational efficiency.
Produce Clerk & Cashier
Capri IGA
08.2015 - 09.2016
- Maintained produce department standards, ensuring freshness and quality control.
- Delivered excellent customer service and assisted customers with product selections.
- Handled cash transactions accurately and efficiently.
- Maintained a clean, organized, and welcoming store environment.
Store Manager
Cozy Cafe
03.2012 - 08.2015
- Oversaw daily restaurant operations including opening and closing procedures.
- Managed staff performance, training, scheduling, and customer satisfaction.
- Handled inventory management, TO-GO orders, and quality assurance.
- Implemented sales-focused strategies to improve customer experience and team productivity.
Education
Associate Degree - Information Technology Systems
Liberty University
03-2023
Business Management - undefined
University of Phoenix
12-2016
Skills
- Customer service
- Verbal and written communication
- Office administration
- Keyboarding skills
- CRMs/SaaS platforms
- Microsoft Office software
- Lead generation
Certification
- Certified Nurse Assistant (CNA), CPR & First Aid
- ServSafe Manager Certification
- ServSafe Food Safety Certification
Timeline
Secretary
AD Automotive
03.2017 - 02.2019
Produce Clerk & Cashier
Capri IGA
08.2015 - 09.2016
Store Manager
Cozy Cafe
03.2012 - 08.2015
Business Management - undefined
University of Phoenix
Associate Degree - Information Technology Systems
Liberty University