Shelby Mulholland
Frankfort,KY
Summary
Orderly and committed administrative professional offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time, effective, and efficient tasks.
Overview
9
9
years of professional experience
Work History
Customer Care Representative
Alight Solutions LLC
Frankfort, KY
09.2022 - Current
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Audited customer account information to identify issues and develop solutions.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Answered customer inquiries over the phone.
- Resolved customer complaints promptly and professionally.
Special Assistant to the President and CEO
United Way of the Bluegrass
Lexington, KY
07.2021 - 05.2022
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Set up meeting and event logistics for senior management and updated calendars.
Executive Assistant
Combined Insurance
Lexington, KY
04.2015 - 04.2020
- Organized travel arrangements for senior executives including flights, hotels, transportation, and other necessary services.
- Tracked, modeled and reported on sales data to help sales team target and improve strategies.
- Assisted senior executives with daily administrative tasks such as scheduling meetings, managing emails, and preparing documents.
- Attended sales meetings to take notes and distribute updates to team members.
- Created presentations for executive-level meetings in a timely manner to ensure deadlines were met.
- Generated reports on sales performance to provide the executive team with insights into current trends in the market.
Education
Associate of Science - Event Planning And Tourism
Sullivan University
Lexington, KY06-2011
Skills
- Report Generation
- Project Management
- Documentation and Reporting
- Senior Leadership Support
- Customer Relations
- Data Evaluation
Timeline
Customer Care Representative
Alight Solutions LLC
09.2022 - Current
Special Assistant to the President and CEO
United Way of the Bluegrass
07.2021 - 05.2022
Executive Assistant
Combined Insurance
04.2015 - 04.2020
Associate of Science - Event Planning And Tourism
Sullivan University
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