Sheldon Covington

• Managed staff, Over saw the cleaning and laundry services of the facility
• Adhere to OHSHA standards, Health and safety regulations
• Recruit for new hires, Scheduling staff, teach and train new staff
• Instruct/teach continue education
• Reduced environmental risks by conducting thorough audits and inspections, identifying areas for improvement.
• Managed hazardous materials inventory, ensuring proper storage, handling, and disposal procedures were followed.
• Developed annual budgeting process that aligned resources with key strategic objectives in delivering desired results across various Environmental Services programs.
• Collaborated with cross-functional teams to integrate sustainability principles into overall business strategy.

• Audited all checks, loans, withdrawals, closed loans, write offs, adverse action, western union and money orders
• Cashed money orders, checks and opened and signed loans
• Accountable for safe count during the day and overnight and cleanliness of the store
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.

• Supervised warehouse operations by managing employees during shifts.
• Supervised shipping and receiving, distribution and workplace safety.
• Supervised shipping and handling operations.
• Used warehouse management software to reconcile daily inventory.

Operated in the field on the day to day operations dealing with customer satisfaction

• Use the McLeod system to move freight throughout the U.S
• And into Canada
• Maintain the phone line to get 100 inbound/outbound calls
• Work with a team to figure out the solution to get the best possible rate
• Maintain dedicated freight with carriers
• Build relationships with carriers and brokers to get the best service possible
• Work on-site to load and unload 53ft trailers dry vans, docked and undocked trailers, maintained product count and organized all paperwork by the truck load for FEMA
• Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
• Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
• Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
• Responded via telephone and email to questions regarding licensing, commissions, website logins and website navigation.
• Adapted quickly to changing market conditions, adjusting client strategies accordingly while maintaining open lines of communication throughout periods of uncertainty.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Strengthened communication skills through regular interactions with others.
• Demonstrated strong organizational and time management skills while managing multiple projects.