Odette Harris
Runaway Bay St Ann,Jamaica
Summary
Proven Housekeeper with a track record of enhancing guest satisfaction at Excellence Oyster Bay through meticulous attention to detail and exceptional cleanliness standards. Demonstrates strong teamwork and communication skills, significantly improving operational efficiency. Skilled in time management and problem-solving, ensuring high-quality service and guest loyalty.
Overview
25
25
years of professional experience
Work History
Housekeeper
Excellence Oyster Bay
Jamaica
06.2022 - 03.2024
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Prioritized guest comfort through attentive service, responding swiftly to special requests.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Adhered to professional house cleaning checklist.
Housekeeper
Melia Braco Village
Jamaica
01.2011 - 03.2018
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
Housekeeper
Hedonism 3
Jamaica
06.2006 - 07.2010
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Housekeeper
Breezes Resort
Jamaica
05.2002 - 04.2006
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Changed bed linens and collected soiled linens for cleaning.
Laundry Attendant
Enchanted Garden Hotel
Jamaica
02.1999 - 03.2002
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Inspected soiled articles to determine sources of stains, locate color imperfections, and identify items requiring special treatment.
- Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
- Assisted with unloading and loading customer laundry items.
Education
Level 2 Certification - House Keeping
Heart Trust NTA
01.2021
Skills
- Excellent Communication skills
- Dependability
- Time-management
- Decision making
- Exceptional interpersonal skills
- Building Customer Loyalty
- Exceptional customer service
- Problem solving
- Teamwork
Timeline
Housekeeper
Excellence Oyster Bay
06.2022 - 03.2024
Housekeeper
Melia Braco Village
01.2011 - 03.2018
Housekeeper
Hedonism 3
06.2006 - 07.2010
Housekeeper
Breezes Resort
05.2002 - 04.2006
Laundry Attendant
Enchanted Garden Hotel
02.1999 - 03.2002
Level 2 Certification - House Keeping
Heart Trust NTA