Sheldon Gordon
Orlando,FL
Summary
To succeed in my career, which exists within an environment where I can develop and grow as a dedicated, hard-working individual that can be proud of what I do and be more than satisfied with my role in your company.
Overview
13
13
years of professional experience
Work History
Pest Technician
Home Team Pest Defense
Orlando
09.2020 - 08.2024
- Inspect buildings and the surrounding environment for signs of pest infestation or pests
- Determine the type of treatment needed to eliminate the pests
- Take the required measurement of the area that needs treatment
- Estimate the cost of services rendered to clients or customers
- Use different pest control methods such as setting of traps or baits to remove or kill pests
- Apply pesticide safely in buildings or structures and the surrounding environment
- Design and carry out a pest management plan
- Drive trucks equipped with material application equipment
- Create barriers to prevent pests from entering a building and create effective pest control measures to prevent pest infestation
- Provide customers with written evidence of service delivered and advice for maintaining pest free conditions.
Service Manager
Massey Services
Orlando, FL
06.2013 - 08.2020
- Assign and Monitor the daily activities of 13 Technicians
- Oversee staff scheduling to ensure maximum coverage of department functions
- Oversee Fleet operations
- Generate and distribute daily reports and order acknowledgments to appropriate personnel
- Provide detailed monthly departmental reports and updates to senior management
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
- Manage departmental expenses to stay within allocated budget
- Interview, hire and train new quality customer service representatives.
Senior Criminal Justice Information Technician
Florida Dept. of Law Enforcement
Tallahassee, FL
08.2011 - 06.2013
- Reviewed, Analyzed, and process criminal history background checks for callers throughout the state of Florida
- Disseminated complex case info, explained procedures and processes, provide updates, and prepared work orders for unresolved inquiries
- Organized, separated, and distributed mail by assisting in the Criminal History Services Mail room
- Maintained an organized record and filing system files reducing time to search for crucial documents.
Route Sales Representative
PepsiCo
Orlando Fl
05.2020 - Current
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Represented wide range of products and brands.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Displayed products properly at customer sites and according to company specifications and policies.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
Education
Bachelor of Science in Criminal Justice -
Florida State University/Kaplan University
Associates of Applied Sciences in Criminal Justice -
Kaplan University
Skills
- Business transactions
- Requirements Analysis
- Product displays
- Sales Forecasting
- Route Planning
- Safe Vehicle Operation
- Product Distribution
- Product Merchandising
- Merchandise Sales
- Route Management
- Territory Management
- Account Retention
- Product presentation
- Performance Tracking
- Merchandising Strategies
Timeline
Pest Technician
Home Team Pest Defense
09.2020 - 08.2024
Route Sales Representative
PepsiCo
05.2020 - Current
Service Manager
Massey Services
06.2013 - 08.2020
Senior Criminal Justice Information Technician
Florida Dept. of Law Enforcement
08.2011 - 06.2013
Bachelor of Science in Criminal Justice -
Florida State University/Kaplan University
Associates of Applied Sciences in Criminal Justice -
Kaplan University