Heather Ketchum

• Reviewed applications and keyed in customers information to build a quote and policy.
• Processed all new business, renewals and endorsements to send to underwriter for review and approval to issue policy.
• Proven ability to learn quickly and adapt to new situations.
• Maintained compliance with industry regulations and company guidelines in all underwriting activities.
• Audited policies monthly to ensure all information meets the company underwriting guidelines and manuals.

• Identified plans and resources required to meet project goals and objectives
• Monitored project performance to identify areas of improvement and make adjustments
• Promoted business via social media to generate leads and maximize brand identity.
• Built and styled e-commerce website for appealing and easy to use shopping experience.
• Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
• Devised processes to boost long-term business success and increase profit levels.
• Fulfilled customer shipping needs by completing all purchase orders and customer invoices.

Lost childcare because of covid so decided to go back to staying home with my young children and running my small business.

• Managed payroll data entry and processing for employees to comply with predetermined company guidelines.
• Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
• Calculated payroll deductions by accurately using UKG (UltiPro) and processed payroll to meet preset requirements.
• Managed employee timesheets, onboarding paperwork, offboarding paperwork and any other payroll related items for all employees.

Left working full-time to stay home with my two young children that were not school age yet. To stay busy, I started my own small business.

• Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
• Worked alongside management to develop testing and improvement plans.
• Collaborated with developers and product owners to stay current on product features and intended functionality.
• Identified and tracked defects with Guidewire and supported developers in resolving problems by completing additional tests.

• Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
• Employed error identification and audit tools to effectively resolve payroll discrepancies.
• Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.
• Assisted accountant with both internal and external audits relating to processing of payroll.
• Calculated payroll deductions by accurately using ADP and processed payroll to meet preset requirements.

• Examined photographs and surveillance and any other documents relating to claims.
• Issued payouts to claimants.
• Documented all findings in Guidewire claims system.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Reviewed documentation for accuracy and validity and processed in systems.
• Carried out administrative tasks by communicating with agents, distributing mail and scanning documents.
• Verified client information by analyzing existing evidence on file.