Sheldon Hill
Marietta,Ga
Summary
Proven track record of enhancing customer satisfaction and streamlining mail delivery processes during tenure at the United States Postal Service. Excelled in route planning and problem-solving, significantly reducing undeliverable mail backlog. Demonstrated exceptional teamwork and dependability, improving service quality and operational efficiency. Reliable Rural Mail Carrier with efficiency when meeting deadlines and covering great distances in all weather conditions. Gregarious employee with neighborly mannerisms and enduring commitment to customer service in accordance with company objectives. Resourceful problem solver with self-reliance in logistically complex delivery routes.
Overview
14
14
years of professional experience
Work History
Rural Mail Carrier
United State Postal Service
11.2013 - Current
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Assisted in training new mail carriers, improving team performance and service quality.
- Improved customer satisfaction with prompt and accurate delivery of mail and parcels.
- Implemented strategies for managing undeliverable mail, reducing backlog significantly.
- Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
Game Room Attendant
Dave & Buster's
05.2012 - 12.2013
- Assisted customers with redeeming tickets or points for prizes in a friendly manner.
- Maintained game equipment, including troubleshooting and performing routine maintenance tasks.
- Enhanced customer experience by ensuring a clean and safe gaming environment.
- Boosted Game Room revenue through effective up-selling of products and services.
- Stocked and maintained game room tokens, cards and board games for patron convenience.
Cashier Assistant
Brunswick Bowling
07.2011 - 04.2012
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with other associates to support cashiers and management needs.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
Cashier Assistant
Home Depot
02.2011 - 04.2011
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
- Cleaned and sanitized cashier workstation and scanning area.
Education
High School Diploma -
05.2009
Skills
- Dependability
- Load Balancing
- Observation
- Prioritization
- Route Planning
- Mail distribution
- Mail-sorting and delivery sequence
- Address management system
- Problem-Solving
- Teamwork and Collaboration
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
Timeline
Rural Mail Carrier - United State Postal Service
11.2013 - Current
Game Room Attendant - Dave & Buster's
05.2012 - 12.2013
Cashier Assistant - Brunswick Bowling
07.2011 - 04.2012
Cashier Assistant - Home Depot
02.2011 - 04.2011
Reynoldsburg High School Encore: Arts Communication & Design Academy - High School Diploma,
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