Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Jonathan Mazzone

Cassadaga,NY

Summary

Dynamic sales associate with extensive experience at United States Postal Service, excelling in product sales and cash management. Proven ability to resolve customer complaints effectively while maintaining organized service areas. Skilled in bookkeeping and database entry, consistently enhancing customer satisfaction and driving sales growth through proactive engagement and tailored recommendations.

Overview

17
17
years of professional experience

Work History

Sales & Service Clerk

United State Postal Service
09.2016 - Current
  • Maintained and organized service reception area and checkout counters.
  • Sorting mail for the carriers in the office to deliver, and for the PO Box section.
  • Providing the Postmaster with orders for supplies and inventory.
  • Greeted incoming customers and answered questions about available services.
  • Selling stamp, packaging, and other postal products.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Have been in my current office since August of 2024, worked as a clerk in other offices since 2016.

In-Store Sales Representative (Seasonal)

Lonza/Arch Chemicals
06.2009 - 10.2016
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised pool chemicals in visually appealing and organized displays for optimal sales promotions.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Handle damages for the store staff.
  • Maintained the pool chemical section at 18 Wal-Mart stores in my area.

Comic Book & Tabletop Lead

Gamerz Haven
02.2014 - 05.2016
  • Placed monthly orders of comic books for customers and store stock for 4 locations in the Western NY area.
  • Researched sales trends to keep inventory of top comic book titles and board games.
  • Ordered board games for store stock.
  • Organized the orders when they would come in weekly, and drive them to stores.
  • Kept staff informed of customer orders, where to locate them, and how to help customers with ordering more.
  • Merchandised store shelves with Comics, Board Games, Apparel, and other pop culture product that I was responsible for.

Store Manager (Holiday Seasonal)

Go Games and Toys
11.2008 - 01.2012
  • Coached sales associates in product knowledge, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed store employees successfully through proactive communication and positive feedback.
  • Supervised guests at front counter, answering questions regarding products.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Set-Up of the store in the fall, and take-down in January. This included staffing.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Held demos for featured games, teaching employees and customers how to play.

Education

No Degree - Theater Arts

Jamestown Community College
Jamestown NY

High School Diploma -

Panama Central School
Panama NY
06-1999

Skills

  • Product and service sales
  • Cash handling expertise
  • Complaint handling
  • Document management
  • Database entry
  • Bookkeeping
  • Spreadsheet development
  • Correspondence writing
  • Cash management

Interests

  • Crafting for tabletop RPGs
  • I enjoy cooking for friends and family gatherings
  • Printing 3D Models
  • Playing board games, TCGs, and RPGs with family and friends

Timeline

Sales & Service Clerk

United State Postal Service
09.2016 - Current

Comic Book & Tabletop Lead

Gamerz Haven
02.2014 - 05.2016

In-Store Sales Representative (Seasonal)

Lonza/Arch Chemicals
06.2009 - 10.2016

Store Manager (Holiday Seasonal)

Go Games and Toys
11.2008 - 01.2012

No Degree - Theater Arts

Jamestown Community College

High School Diploma -

Panama Central School

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Jonathan Mazzone