Sheldon Milligan
Power,MT
Summary
Effective and detail-oriented with expertise in surveillance monitoring and conflict de-escalation. Proven ability to train and mentor new employees, ensuring compliance with operational standards. Dynamic professional with a solid background in detention and retail management. Skilled in effective communication, conflict resolution, and team leadership, dedicated to enhancing operational efficiency and customer satisfaction. Results-driven with strong training and mentoring capabilities. Committed to maintaining safety standards and ensuring adherence to facility regulations while fostering a collaborative team environment.
Overview
20
20
years of professional experience
Work History
Detention/Correctional Officer
Cascade County Sheriff's Office
Great Falls, Montana
03.2023 - Current
- Managed conflicts and de-escalated tense situations among inmates effectively.
- Conducted regular security checks to maintain safety within correctional the facility.
- Supervised inmate activities to ensure adherence to facility regulations.
- Trained new officers on operational standards and procedural compliance of the facility.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
Bakery Department Manager
Sam's Club
Great Falls, Montana
03.2022 - 02.2023
- Led daily operations of bakery department ensuring quality and freshness.
- Managed inventory levels and ordered supplies to ensure availability of fresh bakery products.
- Trained and supervised team members on bakery procedures and safety protocols to maintain high operational standards.
- Ensured compliance with health regulations and maintained cleanliness standards.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues to enhance customer satisfaction.
- Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
Assistant Grocery Store Manager
Safeway
Redding, California
08.2019 - 03.2022
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Supervised and trained staff on customer service standards and product knowledge.
- Streamlined inventory management processes, maintaining optimal stock levels.
- Created promotional displays that enhanced customer engagement and increased sales visibility.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction.
- Developed staff schedules to ensure adequate coverage during peak hours.
- Maintained store cleanliness and organization, promoting a welcoming shopping environment.
Assistant Grocery Store Manager
Safeway
Eureka, California
08.2018 - 08.2019
- Supervised and trained staff on customer service standards and product knowledge.
- Assisted in managing daily store operations while ensuring compliance with company policies.
- Coordinated inventory management processes to ensure product availability and minimize stockouts.
- Developed staff schedules to optimize coverage and meet customer demand during peak hours.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Analyzed sales data to identify trends and enhance product offerings.
- Maintained store cleanliness and organization to enhance customer experience and promote sales.
Deli Clerk
Safeway
Eureka, California
05.2015 - 08.2018
- Assisted customers with product selection and special requests, providing personalized service.
- Prepared deli meats and cheeses for customer orders, ensuring quality and freshness.
- Maintained cleanliness and organization of deli display case to enhance customer experience.
- Operated slicing equipment safely to ensure optimal performance.
- Followed food safety guidelines for preparation and storage.
- Stocked shelves with fresh products to guarantee availability.
- Sanitized work areas by cleaning surfaces, equipment, and floors, while managing waste.
Spray Foam Applicator
Myrtletown Lumber and Insulation
Eureka, California
03.2012 - 05.2015
- Applied spray foam insulation to residential and commercial buildings for optimal energy efficiency.
- Ensured compliance with local building codes during insulation installation processes.
- Ensured safe working conditions by adhering to safety protocols while operating spray foam machinery.
- Streamlined material handling processes to increase efficiency and reduce waste. and application techniques through collaboration with team members.
- Executed regular maintenance tasks to maintain optimal equipment performance. through routine checks and minor repairs.
- Utilized lift truck or hoist to transport large objects or supplies across job sites.
Bowling Attendant
Harbor Lanes Family Fun Center
Eureka, California
08.2006 - 03.2012
- Ensured safe guest experiences by maintaining bowling lanes and equipment.
- Guided guests in selecting suitable bowling shoes and equipment to enhance their experience.
- Resolved customer inquiries and issues promptly, ensuring a positive guest experience.
- Operated scoring systems and provided technical support, contributing to improved guest enjoyment.
- Set up each lane properly before play commenced to ensure smooth operations.
- Organized and cleaned bowling area to create a welcoming atmosphere.
- Performed light repairs on automatic pinsetters to maintain functionality.
- Managed opening and closing procedures related to cash handling activities.
Education
High School Diploma -
Eureka High School
Eureka, CA06-2006
Skills
- Training and mentoring
- Surveillance monitoring
- Inventory management
- Team leadership
- Attention to detail
- Effective communication
- Time management
- Customer service
Timeline
Detention/Correctional Officer
Cascade County Sheriff's Office
03.2023 - Current
Bakery Department Manager
Sam's Club
03.2022 - 02.2023
Assistant Grocery Store Manager
Safeway
08.2019 - 03.2022
Assistant Grocery Store Manager
Safeway
08.2018 - 08.2019
Deli Clerk
Safeway
05.2015 - 08.2018
Spray Foam Applicator
Myrtletown Lumber and Insulation
03.2012 - 05.2015
Bowling Attendant
Harbor Lanes Family Fun Center
08.2006 - 03.2012
High School Diploma -
Eureka High School