sheldon shaw
LOS ANGELES,CA
Summary
Dedicated and compassionate support professional with experience serving individuals in recovery through residential and nonprofit-style rehabilitation services. Strong background in client advocacy, group facilitation, and community resource coordination. Passionate about helping people rebuild stability, access essential services, and move forward with dignity and confidence.
Overview
8
8
years of professional experience
Work History
Online Website Domain Seller
Self Employed Web
Victorville, CA
01.2021 - 08.2024
- Utilized social media platforms to engage customers, share promotions, and stay top-of-mind with target audiences.
- Provided exceptional after-sales support by promptly addressing inquiries or concerns from customers regarding their purchases or services rendered.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Recorded accurate and efficient records in customer database.
Rehabilitation Support Staff / Client Services Associate
Turning Point Rehab
Utah
01.2020 - 01.2022
- Served as a primary point of contact at the front desk, creating a welcoming and supportive environment for clients, families, and staff
- Built trusting relationships with clients by offering consistent, respectful, and empathetic support throughout their recovery process
- Supervised and accompanied clients on community outings, appointments, and approved activities, ensuring safety and accountability
- Facilitated AA and NA group sessions, encouraging peer connection, open dialogue, and personal responsibility
- Supported clients in preparing for life after treatment by helping them locate stable housing and community resources
- Assisted clients with Medicaid enrollment, explaining eligibility, completing applications, and reducing barriers to care
- Worked collaboratively with counselors and staff to support individualized recovery goals and successful transitions
Commercial Electrician Apprentice
Greg Electric Company
San Bernardino, CA
05.2016 - 11.2018
- Assisted in installation and maintenance of electrical systems, ensuring compliance with safety standards.
- Collaborated with senior electricians to troubleshoot electrical issues and implement effective solutions.
- Operated hand and power tools safely while adhering to strict safety protocols on job sites.
- Participated in wiring residential and commercial buildings, gaining proficiency in various electrical systems.
- Mitigated potential risks associated with live wires or faulty circuits by implementing proper grounding techniques during installations.
Education
High School Diploma -
Serrano High School
Phelan, CA06-2012
Skills
- Client Advocacy & Peer Support
- Nonprofit & Community-Based Services
- Group Facilitation (AA / NA)
- Housing & Resource Navigation
- Medicaid & Benefits Assistance
- Front Desk & Administrative Support
- Crisis Awareness & De-escalation
- Confidentiality, Compassion & Professional Boundaries
Timeline
Online Website Domain Seller
Self Employed Web
01.2021 - 08.2024
Rehabilitation Support Staff / Client Services Associate
Turning Point Rehab
01.2020 - 01.2022
Commercial Electrician Apprentice
Greg Electric Company
05.2016 - 11.2018
High School Diploma -
Serrano High School
Professional Focus
Seeking opportunities within nonprofit organizations, community programs I bring 18 months of personal recovery experience, which has given me a deep sense of empathy, accountability, and commitment to helping others overcome addiction. Having walked this path myself, I understand the challenges of early recovery and the importance of consistent support, structure, and compassion. I am passionate about working in a rehabilitation setting where I can use both my lived experience and professional skills to support individuals in building stability, confidence, and a meaningful life in recovery.