Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Shelesa Weeks

Cleveland,OH

Summary

Motivated professional with a strong work ethic and proven adaptability. Demonstrates exceptional interpersonal skills and the ability to master new concepts quickly. Capable of working independently while effectively contributing to team objectives. Committed to supporting organizational goals through proactive engagement and clear communication.

Overview

18
18
years of professional experience

Work History

Business Insurance Agent

Progressive
Highland Heights, OH
03.2016 - Current
  • Developed appropriate quotes based on risk information.
  • Contacted underwriters and submitted forms to obtain binder coverage.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Responded to customer inquiries and problems to promote great service.
  • Assisted customers in selecting appropriate insurance policies to meet their needs.
  • Resolved customer complaints in a professional manner while adhering to company guidelines.
  • Peer-to-peer coaching for both sales and service agents to promote personal growth and a great customer experience.
  • Provided guidance and direction to new hires regarding job duties and responsibilities during roaming.

Assistant Store Manager

Walgreen's Drug Store
Cleveland, OH
09.2007 - 03.2016
  • Prepared staff work schedules and assigned team members to specific duties.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.

Education

Some College (No Degree) -

Cuyahoga Community College
Cleveland, OH

Skills

  • Risk assessment
  • Customer service
  • Task prioritization
  • Excellent communication
  • Presentation skills
  • Policy renewals
  • Insurance policy sales
  • Problem-solving abilities
  • Team building
  • Coaching and mentoring
  • Task delegation

Accomplishments

  • I have been a STAR recipient for many years and have received acknowledgement from my peers on my great work ethic and ability to handle complex situations

Affiliations

  • I love to roller skate, line dance , travel . Spending time with my family is a must

Timeline

Business Insurance Agent

Progressive
03.2016 - Current

Assistant Store Manager

Walgreen's Drug Store
09.2007 - 03.2016

Some College (No Degree) -

Cuyahoga Community College

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