Shelese Chislom
Charlotte,NC
Summary
Productive and personable Administrative Support professional offering several years of experience in clerical roles. Well-versed in maintaining accuracy and efficiency in all office operations, including calendar management, event coordination, and accounting functions. Proficient in Microsoft Office Suite.
Overview
12
12
years of professional experience
Work History
Customer Service Administrative Support Assistant
The Imagine Group (The Reserves Network)
Charlotte, NC
04.2024 - Current
- Achieved revenue growth by implementing successful production assistance, support, and quality control.
- Managed various administrative tasks including organizing files, creating spreadsheets, scanning documents, and processing mail.
- Coordinated assigned special projects in collaboration with the management team.
Client Service Front Desk Administrative Assistant
Mecklenburg County Youth and Family (Career Match)
Charlotte, NC
10.2023 - 12.2023
- Managed the scheduling and setup of conference rooms for meetings.
- Utilized MS Office Suite applications to generate a range of documents and presentations, and processed incoming mail.
- Maintained a welcoming environment for visitors, incoming calls, and front desk support.
Customer Service Fraud and Claims Representative
Wells Fargo Bank (Strategic Staffing Solutions)
Charlotte, NC
01.2023 - 07.2023
- Enhanced the accuracy of detecting fraudulent activities and provided timely notifications to customers for prompt action.
- Contributed to the team's increased knowledge by sharing expertise on emerging fraud trends and prevention techniques.
- Recognized for consistently demonstrating diligence, attention to detail, and unwavering commitment to upholding high standards of fraud detection and prevention.
Quality Assurance and Inventory Control Agent
Amazon
Charlotte, NC
12.2020 - 10.2022
- Achieved enhanced customer satisfaction by effectively addressing customer concerns.
- Consistently kept up-to-date with regulatory updates and industry standards to ensure compliance.
- Maintained accurate customer orders by operating computer tablets and scanners to identify and report damaged or missing items, incomplete sets, and suspected theft.
Command Center Security Console Operator
Duke Energy Corporation (Zempleo)
Charlotte, NC
03.2020 - 12.2020
- Addressed various system and door alarms.
- Managed multiple location calls by utilizing spreadsheets and various resources for effective resolution. NERC CIP certified.
- Collaborated with Allied Security to assess physical security threats, utilizing Symmetry software to monitor Avigilon cameras and video, while operating vehicle gates.
Customer Service Package Handling Assistant
UPS - United Parcel Service (Seasonal)
Charlotte, NC
11.2019 - 02.2020
- Verified accurate printing and label placement on all package labels through quality control checks.
- Efficiently transferred warehouse packages, boxes, and other freight goods into delivery vehicles.
- Managed various customer service and administrative responsibilities to effectively resolve issues faced by customers.
Administrative Assistant
Mecklenburg County Health (Career Match Solutions)
Charlotte, NC
01.2019 - 10.2019
- Demonstrated strong administrative skills by effectively utilizing Microsoft Office for tasks such as printing, scanning, and copying documents.
- Efficiently update reference documents and folders.
- Delivered exceptional client service by offering assistance as needed.
Insurance Sales Assistant
Quantum 3 Media
Charlotte, NC
05.2018 - 01.2019
- Generated qualified Whole Life Final Expense leads by assisting the sales team in a fast-paced call center environment.
- Contributed to the preparation of reports, presentations, and correspondence.
- Cultivated supportive partnerships with team members and superiors.
Customer Service Advocate
TTEC - United Healthcare
Concord, NC
11.2017 - 05.2018
- Managed high-volume calls and addressed customer questions and concerns regarding their Medicare Advantage Plan.
- Identified potential upselling opportunities for products or services.
- Utilized problem-solving skills to efficiently resolve customer issues.
Freight Pay Assistant and Factory Coordinator
Electrolux /Ryder and Carrier Corporation (Randstad
Charlotte, NC
11.2015 - 09.2017
- Audited high-volume invoices submitted by carriers into the computer system to validate their accuracy and ensure proper billing and order matching.
- Resolved discrepancies and issues by efficiently answering calls and emails, while using MS Excel, SAP, and EDI for data sorting and entry.
- Produced and distributed service request work orders for completion by vendors.
Support Analyst Deployment Representative
Tolt Solutions (Modis)
Charlotte, NC
05.2015 - 11.2015
- Provided support to store managers and field technicians in the implementation and enhancement of cash register systems, resulting in faster processing times and improved overall performance.
- Responded promptly to immediate emergencies including server failures and data loss incidents.
- Collaborated with cross-functional teams such as development and product management to effectively identify and resolve intricate technical problems.
Customer Service Representative II
OnStar/ Convergys
Charlotte, NC
06.2014 - 04.2015
- Successfully handled customer calls in a fast-paced call center setting by offering help with navigating routes, providing emergency road support, and facilitating hotel reservations.
- Delivered precise details about the available products and services to customers.
- Exhibited strong interpersonal skills to defuse challenging customer interactions with understanding and approachability.
Accounting Clerk
Allstate Insurance Company (Kelly Services)
Charlotte, NC
05.2012 - 06.2014
- Reviewed accounts payable ledgers for accuracy and completion, ensuring precise payment processing.
- Distributed and allocated incoming mail to respective departments efficiently.
- Completed and submitted tax forms and returns, workers' compensation forms, and pension contribution documentation.
Education
Some College (No Degree) - Computer Science
Central Piedmont Community College
Charlotte, NCSome College (No Degree) - Liberal Arts And General Studies
Sam Houston State University
Huntsville, TXSkills
- Report Preparation
- Calendar Management
- Verbal Communication
- File Organization
- Policy Enforcement
- Facilities Management
Accomplishments
Quantum 3 Media
Successfully completed Insurance Advisor Training
September 28, 2018
Quantum 3 Media
This certificate is awarded for
Most Improved for outstanding performance
For the month of August 2018
OnStar
This certificate is awarded for
OnStar APCO Overview Training, helping to keep subscribers safe.
Recognized as Knowledgeable of Public Safety Answering Points
September 26, 2014
Timeline
Customer Service Administrative Support Assistant
The Imagine Group (The Reserves Network)
04.2024 - Current
Client Service Front Desk Administrative Assistant
Mecklenburg County Youth and Family (Career Match)
10.2023 - 12.2023
Customer Service Fraud and Claims Representative
Wells Fargo Bank (Strategic Staffing Solutions)
01.2023 - 07.2023
Quality Assurance and Inventory Control Agent
Amazon
12.2020 - 10.2022
Command Center Security Console Operator
Duke Energy Corporation (Zempleo)
03.2020 - 12.2020
Customer Service Package Handling Assistant
UPS - United Parcel Service (Seasonal)
11.2019 - 02.2020
Administrative Assistant
Mecklenburg County Health (Career Match Solutions)
01.2019 - 10.2019
Insurance Sales Assistant
Quantum 3 Media
05.2018 - 01.2019
Customer Service Advocate
TTEC - United Healthcare
11.2017 - 05.2018
Freight Pay Assistant and Factory Coordinator
Electrolux /Ryder and Carrier Corporation (Randstad
11.2015 - 09.2017
Support Analyst Deployment Representative
Tolt Solutions (Modis)
05.2015 - 11.2015
Customer Service Representative II
OnStar/ Convergys
06.2014 - 04.2015
Accounting Clerk
Allstate Insurance Company (Kelly Services)
05.2012 - 06.2014
Some College (No Degree) - Computer Science
Central Piedmont Community College
Some College (No Degree) - Liberal Arts And General Studies
Sam Houston State University
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