Shelia Andrews
Leander,Tx
Summary
Customer Care Representative Dell Inc 2015-2023 Responsible for entering and updating Federal customer purchase orders Daily access to Salesforce for correction and expedited shipping Customer response via phone and online issues Dedicated and resourceful Order Management Representative with many years of diverse sales and customer support experience. Exceptional verbal and written communication skills with passion to handle and follow through on every detail. Engaged expert and go-to person on ordering and sales processes with enthusiastic willingness to assist others proactively. Efficient Order Management Specialist recognized for high productivity levels and ability to complete tasks swiftly. Specialized in inventory management, customer service, and process improvement methodologies that enhance operational flow. Excel in communication, problem-solving, and time management, ensuring seamless order processing and customer satisfaction.
Overview
52
52
years of professional experience
Work History
Customer Care Representative
Dell Inc
01.2015 - 12.2023
- Responsible for entering and updating Federal customer purchase orders
- Daily access to Salesforce for correction and expedited shipping
- Customer response via phone and online issues
Order Management ASR
Dell Inc
11.2007 - 02.2014
- Process of customer purchase orders
- Deal with complex high profile accounts like Microsoft and Wells Fargo
- Manage ready ship accounts for immediate shipment
- Work with customers, both internal and external, for order completion
- Resolve of customer concerns and PO deficiencies
- Proficient in using internal tools i.e
- POM DOMS Order Broker FMPro
- Actively train new recruits and peers
- Ability to learn at the Speed of Dell while meeting and exceeding company goals
Production Training Specialist
Dell Inc
10.2000 - 11.2007
- Record Keeper for the WS1 training department
- Led a training team for on-boarding of 1100 + teammates at new Winston-Salem facility
- SABA Administrator for WS1 facility; set up classes, enroll teammates, deliver classes, close classes
- Set up and maintain access for use with the Visual Safe Source server for the composing and updating of work instructions for the WS1 facility
- Led training team along with quality team assisting NP, new products and FA, failure analysis lab training and designed new classes unique for WS1 new manufacturing progressive build
- Mentored and trained new Dell teammates for training department at WS1
- Designed and facilitated classes unique to WS1 facility i.e
- BIT, build introduction training, MB install chassis integration, McCATT Dell plus systems
- Designed and maintained training aids used for production and materials using Visio and PowerPoint
Process Certification Administrator
Dell Inc
10.1994 - 11.2000
- Determined and resolved issues regarding project schedules / completion
- Trained Production Associates in all area of manufacturing positions and quality metrics, including the development & maintenance of records/schedules for: Optiplex, Dimensions and Portables
- Collaborated with Sustaining and New Product Engineers to develop new manufacturing processes
- Interfaced with New Product teams for introduction & completion of new Ready To Ship products
- Maintained daily quality inspection logs for weekly & quarterly reports for management
- Assisted with development and the maintenance of records for all areas of the manufacturing Quality process
- Member of Americas Manufacturing Core Team, completion of ARB(ARRC) ISO14001 certification
- ISO Associate Auditor
- Production Control Coordinator
Supervised high volume production line including testing, repair, and inspection of completed units.
Eagle Signal Control/Danaher Corporation
01.1988 - 12.1994
Responsible for management of work orders through all phases of manufacturing process.
Texas Instruments
01.1972 - 12.1985
Education
Associate of Science - Business Administration
Austin Community College
Austin, TX05-2003
Skills
- MS Excel
- Purchase Order Management
- Returns processing
- Order Fulfillment
- Data entry skills
- Invoicing and Billing
Accomplishments
- Train the Six Sigma process
- A Six Sigma Green Belt
Timeline
Customer Care Representative
Dell Inc
01.2015 - 12.2023
Order Management ASR
Dell Inc
11.2007 - 02.2014
Production Training Specialist
Dell Inc
10.2000 - 11.2007
Process Certification Administrator
Dell Inc
10.1994 - 11.2000
Supervised high volume production line including testing, repair, and inspection of completed units.
Eagle Signal Control/Danaher Corporation
01.1988 - 12.1994
Responsible for management of work orders through all phases of manufacturing process.
Texas Instruments
01.1972 - 12.1985
Associate of Science - Business Administration
Austin Community College
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