Teneille Boyd
Fulton
Summary
Customer Care Representative with a track record of exceeding performance metrics at Everise, enhancing customer satisfaction through effective communication and problem-solving skills. Proficient in Salesforce and knowledgeable in medical terminology, contributing to streamlined service delivery. Dedicated to providing exceptional customer experiences by leveraging adaptability and critical thinking.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Everise
Miramir
10.2024 - Current
- Handled approximately 30 daily incoming calls, emails, and faxes from customers.
- Resolved customer inquiries through effective service and prompt problem-solving.
- Maintained professionalism while managing high call volume with efficiency.
- Assisted large volumes of customers daily with a focus on satisfaction.
Customer Service Representative
Alorica/Express Scripts
San Deigo
11.2021 - 07.2022
- Consistently exceeded performance metrics, earning recognition as top performer within team.
- Maintained a high level of professionalism when dealing with difficult customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Representative
Sitel Group
Starkville
03.2020 - 06.2020
- Resolved escalated calls efficiently, achieving satisfactory outcomes for customers and company.
- Assisted with customer requests and answered questions to improve satisfaction.
- Addressed customer concerns with empathy, promoting a superior service experience.
- Answered customer inquiries and provided accurate information regarding products and services.
Cashier
Walmart
Tupelo
03.2018 - 01.2019
- Resolved transaction issues, processed returns and refunds for customer satisfaction.
- Facilitated purchases, assisted customers in locating items and enrolling in reward programs.
- Maintained high cleanliness standards throughout facility to enhance shopping experience.
- Restocked and organized merchandise in front lanes to optimize visibility and accessibility.
Education
High School Diploma -
Weir High School
Weir, MS05.2008
Skills
- MS office
- Medical terminology
- Time management skills
- Adaptability and flexibility
- Trained in Salesforce
- Analytical skills
- Effective communication
- Critical thinking
- Problem solving
- Data entry
- MS excel
Timeline
Customer Care Representative
Everise
10.2024 - Current
Customer Service Representative
Alorica/Express Scripts
11.2021 - 07.2022
Customer Service Representative
Sitel Group
03.2020 - 06.2020
Cashier
Walmart
03.2018 - 01.2019
High School Diploma -
Weir High School
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